M Umer Javaid
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M Umer Javaid Email & Phone Number

Manager Contact Center Operations at MCB Bank Limited
Location: Lahore, Punjab, Pakistan 7 work roles
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✓ Verified July 2026 2 data sources Profile completeness 71%

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Current company
MCB Bank Limited
Role
Manager Contact Center Operations
Location
Lahore, Punjab, Pakistan
Company size
8474 employees

Who is M Umer Javaid? Overview

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Quick answer

M Umer Javaid is listed as Manager Contact Center Operations at MCB Bank Limited, a with 8474 employees, based in Lahore, Punjab, Pakistan. AeroLeads shows a matched LinkedIn profile for M Umer Javaid.

M Umer Javaid previously worked as Verification officer at The Bank Of Punjab and Branch Help Desk Officer at The Bank Of Punjab.

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Email format at MCB Bank Limited

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MCB Bank Limited

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Profile bio

About M Umer Javaid

I'm Muhammad Umer, a banking professional with extensive experience in operations management, quality assurance, and process improvement within the banking industry. My career is marked by a strong commitment to enhancing operational efficiencies and customer service standards across multiple roles.I specialize in the implementation of stringent quality controls, fraud investigation, and the training of banking personnel to adapt to new technologies and processes. My expertise includes managing User Acceptance Testing (UAT) for banking applications, overseeing regulatory compliance, and driving initiatives that enhance customer satisfaction and operational effectiveness.I have a proven track record of leading teams in high-pressure environments to achieve excellent results. My focus on strategic development and continuous process improvement has been instrumental in streamlining operations and elevating customer service experiences.I am keen on exploring opportunities that challenge my skill set and allow me to contribute to organizational growth through innovative solutions.

Current workplace

M Umer Javaid's current company

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MCB Bank Limited
Mcb Bank Limited
Manager Contact Center Operations
lahore, punjab, pakistan
Website
mcb.com.pk
Employees
8474
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7 roles

M Umer Javaid work experience

A career timeline built from the work history available for this profile.

Manager Contact Center Operations

Current
Mcb Bank Limited

Lahore, Punjab, Pakistan

To Conduct UAT’s upon several BRD’s and projects in place and manage timely verification and processing of all financial/non financial request, quality and complain of contact center, training & coaching of new/weak executives, reply and close audit observation, timely provided investigation material for fraud/complain to Audit & Frmu and timely rejected relog financial/non financial request.To educate and train front line staff according to the new process implementations in accordance with SQ parameter’s and process requirements.Oversee the product requirement and take initiative to designed and coordinate with development.

Jun 2022 - Present

Verification Officer

The Bank Of Punjab

Lahore, Punjab, Pakistan

Investigation fraud/complain, implement SQ parameter’s Escalated Email to relevant department(dru,adc,atm,cpu and etc)for resolve the customer issue Top Electronic Form and Mobile Banking Processor , Strong Team Management Skills, Maintain Productivity, Attendance, Rejections, Dispute and YTD/MTD MIS,

Mar 2020 - Jun 2022

Branch Help Desk Officer

The Bank Of Punjab

Lahore, Punjab, Pakistan

resolve issue for branch level on quickly basis escalated email to relevant departmenthighlight customer complains and fully supported to customer/branch staff

Aug 2018 - Feb 2020

Control And Operations Officer

Mcb Bank Limited

Lahore, Punjab, Pakistan

Jan 2017 - Jul 2018

Loyalty & Alliances Officer

Mcb Bank Limited

Lahore, Punjab, Pakistan

May 2016 - Dec 2016

Operation Officer Branch Less Banking

Mcb Bank Limited

Lahore, Punjab, Pakistan

Jan 2016 - Apr 2016

Call Center Outbound Agent

Mcb Bank Limited

Lahore, Punjab, Pakistan

Dec 2013 - Dec 2015
Team & coworkers

Colleagues at MCB Bank Limited

Other employees you can reach at mcb.com.pk. View company contacts for 8474 employees →

AL Aurangzeb Lone Aurangzeb Lone Colleague at Mcb Bank LimitedLahore District, Punjab, Pakistan View → IH Irfan Hussain Irfan Hussain Colleague at Mcb Bank LimitedLahore District, Punjab, Pakistan View → AA Ali Azizi Ali Azizi Colleague at Mcb Bank LimitedLahore, Punjab, Pakistan View → NM Nasim Muhammad Nasim Muhammad Colleague at Mcb Bank LimitedPakistan View → KM Khurram Munir Khurram Munir Colleague at Mcb Bank LimitedUnited Arab Emirates View → AA Asad Alu Asad Alu Colleague at Mcb Bank LimitedFaisalabad, Punjab, Pakistan View → AS Apple Sauce Apple Sauce Colleague at Mcb Bank LimitedOcala, Florida, United States View → SA Syeda Ayesha Faisal Syeda Ayesha Faisal Colleague at Mcb Bank LimitedLahore, Punjab, Pakistan View → AJ Agha Jahangir Agha Jahangir Colleague at Mcb Bank LimitedKarāchi, Sindh, Pakistan View → EM Erum Majeed Erum Majeed Colleague at Mcb Bank LimitedToronto, Ontario, Canada View →
FAQ

Frequently asked questions about M Umer Javaid

Quick answers generated from the profile data available on this page.

What company does M Umer Javaid work for?

M Umer Javaid works for MCB Bank Limited.

What is M Umer Javaid's role at MCB Bank Limited?

M Umer Javaid is listed as Manager Contact Center Operations at MCB Bank Limited.

Where is M Umer Javaid based?

M Umer Javaid is based in Lahore, Punjab, Pakistan while working with MCB Bank Limited.

What companies has M Umer Javaid worked for?

M Umer Javaid has worked for Mcb Bank Limited and The Bank Of Punjab.

Who are M Umer Javaid's colleagues at MCB Bank Limited?

M Umer Javaid's colleagues at MCB Bank Limited include Aurangzeb Lone, Irfan Hussain, Ali Azizi, Nasim Muhammad, and Khurram Munir.

How can I contact M Umer Javaid?

You can use AeroLeads to view verified contact signals for M Umer Javaid at MCB Bank Limited, including work email, phone, and LinkedIn data when available.

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