IT Service management :• Operating HPSM ,HPNM,NNM and NetkaQuartz Service Desk, HP network manager andNetkaView network Manager Tool for monitoring complaints logged by uses• Ensure 24x7x365 operation of network ,secuirity and desktop systems,Take ownership of andtroubleshoot tickets generated by the health monitoring system• Perform highly effective event and fault management of the network infrastructure throughNetwork Management System• Mitigate potential or current business impact by taking immediate action in response to NMSalerts• Recognize severe events as they occur through use of the NMS and engage Management andTechnical Support teams immediately upon awareness of severe network degradationNetwork And Infrastructure Departments :* Patching UTP and Fiber Cables in core ,distribution and Access switches* Knowledge in RFC and implementation of RFCs.* Configure OS and install new switches like Cisco 3750,3750X,3850SERIES* Well known experience in the environment of CORE ,DISTRIBUTION AND ACCESS SWITCHESLIKE CISCO SERIES 7609,7600,6900,3750 SERIES* Configure STATIC ROUTING AND DYNAMIC ROUTING,OSPF (Open Shortest Path First) ,EIGRP(Enhanced Interior Routing Protocol),ADDRESSING OF IPV4 AND IPV6,ACL,NAT ,VLAN andINTER VLAN* Provide 1st and 2nd-tier support for networks and associated systems and monitor the devicehealth of network security devices such as Firewalls, Intrusion Detection Systems* Work with security team to provide monitoring, response,reporting for network and computerincidents* Provide monitoring, detection, and response to security events and incidents withinEnterprise Network*Schedule vulnerability scans from key infrastructure assets and penetration tests of ITinfrastructure* Monitor the security logs, assess the risk and deployment of security patches.* maintain information security metrics,provide assistance to core security and incidentresponse teams

IT Service management :• Operating HPSM ,HPNM,NNM and NetkaQuartz Service Desk, HP network manager andNetkaView network Manager Tool for monitoring complaints logged by uses• Ensure 24x7x365 operation of network ,secuirity and desktop systems,Take ownership of andtroubleshoot tickets generated by the health monitoring system• Perform highly effective event and fault management of the network infrastructure throughNetwork Management System• Mitigate potential or current business impact by taking immediate action in response to NMSalerts• Recognize severe events as they occur through use of the NMS and engage Management andTechnical Support teams immediately upon awareness of severe network degradationNetwork And Infrastructure Departments :* Patching UTP and Fiber Cables in core ,distribution and Access switches* Knowledge in RFC and implementation of RFCs.* Configure OS and install new switches like Cisco 3750,3750X,3850SERIES* Well known experience in the environment of CORE ,DISTRIBUTION AND ACCESS SWITCHESLIKE CISCO SERIES 7609,7600,6900,3750 SERIES* Configure STATIC ROUTING AND DYNAMIC ROUTING,OSPF (Open Shortest Path First) ,EIGRP(Enhanced Interior Routing Protocol),ADDRESSING OF IPV4 AND IPV6,ACL,NAT ,VLAN andINTER VLAN* Provide 1st and 2nd-tier support for networks and associated systems and monitor the devicehealth of network security devices such as Firewalls, Intrusion Detection Systems* Work with security team to provide monitoring, response,reporting for network and computerincidents* Provide monitoring, detection, and response to security events and incidents withinEnterprise Network*Schedule vulnerability scans from key infrastructure assets and penetration tests of ITinfrastructure* Monitor the security logs, assess the risk and deployment of security patches.* maintain information security metrics,provide assistance to core security and incidentresponse teams

IT maintainance and service