• Inbound customer calls from BMO, Holman, Rogers, JPL, FIMC, RBC, Carp, Payfare, PPD to understand issues with vehicles and dispatch service providers using sales force based on individual coverage schemes. Resolved issues related to payments/coverages and services.• Used salesforce to create a work flow and mark checkpoints to keep track of membership data and help with follow ups, renewals and cancellation. Acquired new service providers by strategically negotiating contracts and rates to expand company network.

• Applied technical knowledge as an architect to ensure customers buy the right materials and products for their projects.• Was in-charge of inventory checks bi-weekly to report high volume selling products in order to help strategically order new merchandise. • Recommended changes in the way merchandise were presented in the department to reduce products being left around the isles by shoppers which helped keep the department organized. Acquired lift, reach truck, OP license to be more handy in the store.

• Overlooked all aspects of centre operations, including, budgeting, scheduling (over 30 trainers/therapists/housekeeping staff)and customer relations. Understood needs of the centre and managed inventory in a lean fashion. Dealt with escalations related to staff and members to resolve conflict.• Resolved equipment related issues in the centre by raising tickets and proactively following up. Conducted associate training programs and implemented changes as required by Cure.fit corporate. Analyzed impact of changes implemented to curate appropriate data and present overall feedback to cluster head.• Organized therapy sessions by ensuring in house doctors and therapist are informed about upcoming appointments using kronos. Ensured the sessions were conducted in a timely manner whilst upholding member’s privacy and conveying feedback to Cure.fit corporate. Maintained company cleanliness standards by managing housekeeping staff to create a pleasant environment for members.

• Updated and maintained inventory sales and customer facials, bookkeeping and credit card transactions. Managed a team of 6 associates and overlooked all aspects of store operations, including payroll, budgeting, scheduling and vendor relations. Monitored customer preferences to determine the focus of sales efforts. Strategically advised the owner on what merchandise to order from analyzing sales and inventory. Analyzed the pattern in seasonal fluctuations of sales to better plan budgeting and execute seasonal offers and sales.• Worked to create an environment where associates were not working solely out of fear of meet quotas but to be recognized and appreciated for their efforts. I believe this raised team efficiency and brought out their full potential and apply themselves better. Raised quarterly sales by approximately 8% in the second quarter followed by a 12% increase in the third quarter of my employment. Was recognized and rewarded with a bonus pay for the same.• Decreased cost of replenishing inventory by strategically involving Lallith Jewellers (competitor) to increase the quantity of products ordered from vendor. This decreased the overall costs by roughly 20%, mutually benefiting both our business and strengthening our relationship for future opportunities.

• Drafted out plans, sections, elevation, details and made 3D models using advanced design softwares like Revit and 3DSMAX for various residential and commercial projects.Assisted in developing design concept of projects and solved technical and space related challenges.• Negotiated deals with various vendors to find cheaper ways to source raw materials and find products required by clients. Also made deals with furniture stores to help clients get better rates on furniture.• Made presentations to clients to propose solutions to their needs.• Briefed construction workers on project details and collected other project data though site visitsto ensure that construction workers were carrying out the execution in a timely manner to produce the required

• Studied different types of diamonds and other precious stones in great detail to highlight key features in order to better present them to customers and drive sales.• Organized racks and shelves to maintain store visual appeal, engage customer and promote specific merchandise.• Trained and developed new sales associates in products, selling techniques and merchandise alteration. Regularly exceeded monthly targets by implementing new sales techniques and refining what I learned from my experience with customers to improve as a salesperson.