Umer Majid Email & Phone Number

Lahore District

Lahore, Punjab, Pakistan

• 152 Leads Generated in Q1’ 24. Leads Quarterly quota attainment rate 101%.
• 262 Leads Generated in Q2’ 24. Leads Quarterly quota attainment rate 174%.
• Conducted outreach to potential clients, including residential, commercial and industrial prospects, to promote solar energy solutions, resulting in a 40% increase in scheduled consultations.
• Conducted cold calls and local text message campaign, achieving a 15% conversion rate on initial outreach.
• Utilized an ERP system (SAP) to manage and track lead interactions, ensuring accurate data entry and timely follow-ups, which improved lead conversion rates by 20%
• Assessed lead quality and readiness through discovery calls and needs assessments, ensuring that only high-potential leads were passed to the account executives team for closing.

Lahore, Punjab, Pakistan

• Identified and pursued potential clients through targeted cold call outreach and networking, generating an average of 10 high value qualified leads per month, contributing to a 15% increase in the agency’s client base.
• Worked closely with the agency’s CEO to strategize and execute marketing campaigns, contributing to a 30% growth in leads generated through collaborative efforts.
• Engaged with prospects via phone, text messages, and in-person meetings to understand their needs, providing personalized property recommendations and driving a 20% conversion rate from initial contact to property.
• Developed and implemented targeted sales strategies based on client demographics and market conditions, resulting in a 10% increase in successful transactions.

Toronto, Ontario, Canada

• Provided comprehensive administrative support directly to CEO, including email handling, data entry, billing, invoicing and day to day tasks, which improved overall efficiency by 150%.
• Created and managed accurate invoices using QuickBooks, ensuring timely billing and payment collection and reducing the average invoicing cycle time by 60%.
• Monitored and tracked outstanding invoices, followed up on overdue payments, and maintained an organized accounts receivable ledger, improving collection rates by 120%
• Handled client inquiries regarding invoices, resolved billing issues, and provided clear explanations of charges, resulting in improved client satisfaction and reduced disputes.
• Utilized QuickBooks Online effectively, leveraging advanced features for invoicing, reporting, and financial management.
• Efficiently managed and organized email inboxes, prioritizing and categorizing messages to ensure timely responses and reduce clutter.

Lahore, Punjab, Pakistan

• Managed inbound calls to promote and sell TV, internet, and phone services, including upgrades and bundled packages, consistently exceeding sales targets by 10%.
• Identified and capitalized on opportunities to up sell additional services or upgrade existing plans based on customer needs and preferences, boosting average revenue per customer.
• Accurately recorded customer interactions and sales information in the Sales Force CRM system, ensuring up-to-date data for follow-ups and performance tracking.
• Tracked and analyzed key performance metrics, such as call volume, conversion rates, and customer feedback, to refine sales strategies and improve team performance.
• Engaged in continuous training to stay current with product knowledge and sales techniques for TV, internet, and phone services, enhancing personal and team sales performance.

Lahore, Punjab, Pakistan

• Handled inbound and outbound calls to promote and sell SEO services, including keyword research, on-page and off page optimization and back link building, achieving a 20% increase in monthly sales.
• Conducted thorough assessments of client need to recommend tailored SEO solutions, leading to a 10% improvement in conversion rates and client satisfaction.
• Delivered compelling presentations and demonstrations of SEO services to potential clients, clearly explaining the benefits and ROI of each service, driving higher engagement and sales.
• Effectively up sell additional SEO services and packages, such as local SEO or content marketing, increasing the average deal size and overall revenue.
• Conducted research on industry trends and competitor offerings to provide insights and adjust sales tactics, improving market positioning and service offerings.

Lahore, Punjab, Pakistan

• Managed inbound calls to promote and sell desktop computers, laptops, and printers, achieving sales targets consistently and contributing to a 10% increase in overall revenue.
• Conducted thorough needs assessments to identify customer requirements and recommend suitable products, including specifications and accessories, improving conversion rates by 10%.
• Recorded and updated customer information, sales details, and product inquiries in the CRM system, ensuring accurate data for follow-ups and performance tracking.
• Monitored key performance metrics, including call volume, conversion rates, and customer feedback, to optimize sales strategies and improve individual and team performance.
• Participated in ongoing training to stay current with the latest developments in desktop computers, laptops, and printers, improving product knowledge and sales effectiveness by 50%.

Master’S Degree, Mass Communication/Media Studies

Bachelor’S Degree, Journalism, A