Umer Malik Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Providing direct support to all the users across the organization and supporting the day today operations of the company's computer network.
• Installing and configuring computer hardware/software systems, network printers, scanners, educational boards and projector systems.
• Supporting agents in 3 different countries remotely. (ES LONDON, BRAZIL, TURKEY).
• Diagnosing connectivity or data access problems and answering questions about hardware or softwares.
• Helping user accessing shared drives and devices.
• Planning and coordinating all installations and refurbishments.

Abudhabi

Provide technical support for staff and student devices.✓ Handle AD user creation, deletion, password reset, account management for staffs.✓ Manages office 365 support for all staff accounts.✓ Coordinates with vendors for all IT related procurements.✓ Installation of network printer & scanners.✓ Provide support for classroom projector and other AV.

Peshawar, Khyber Pakhtunkhwa, Pakistan

Monitor, update, and maintenance of School management software System.✓ Update and maintain the websites and web portal for student, teacher,and admin.✓ Managed E-learning software system for the institution.✓ Monitoring and maintenance of student’s online attendance entry.✓ Acted as the first point of contact for all IT & technical queries.✓ Responsible.

Handled various issues with desktop, laptop systems on windows/mac OS platforms.✓ Experience of responding to customer queries by phone/mail in a professional way.✓ Troubleshooting issues of clients with remote services.✓ Opening the ticket & closing the ticket based on SLA’s.✓ Experienced with closing of assigned tickets on time.✓ Configuration and.