Umer Siddique Email & Phone Number

- Developed and executed a comprehensive test plan for a new Web and Mobile app release.- Led testing efforts ensuring timely and accurate completion of all testing activities.- Automated Regression testing using Selenium Webdriver, reducing testing time by 50% and improving overall testing accuracy by 25%.- User Acceptance Testing of the platform to ensure quality deliverables.- Performance and Load testing using JMeter and Loadrunner to ensure overall performance and usability of the system.- Leveraged Hybrid frameworks to manage defects and track quality metrics.- Developed and maintained a comprehensive test suite for a custom-built ERP system.- Conducted root cause analysis to identify critical defects, resulting in an overall improvement in product stability.- Led the testing efforts for a high-profile mobile application launch, ensuring timely delivery and a seamless user experience.- Participate in Agile development processes, including daily stand-up meetings, weekly sprint reviews, and retrospectives.

Islamabad, Islāmābād, Pakistan

- Utilize advanced querying, visualization, and analytics tools like PowerBI to process complex data sets.- Worked with stakeholders to develop roadmaps based on impact, effort, and test coordination.- Assessed data to improve product development, business strategies, processes, and business transformation.- Documented business processes and suggested standard/best business practices. - Created process flows to define agreed business processes for approvals. - Identified patterns, trends, and correlations to develop actionable recommendations. - Analyzed large datasets to identify trends and patterns in customer behaviors.

Islāmābād, Pakistan

- Developed and executed test plans, test cases, and test scripts to ensure the quality of any functional and non-functional releases, deployments, and customizations. - Collaborated with developers, functional consultants, product owners, and other stakeholders to identify areas for improvement and implement best practices. - Leveraged Jira, Trello, and Postman to manage defects and track quality metrics.- Participate in Agile development processes, including daily stand-up meetings, weekly sprint reviews and planning, and retrospectives.- End-to-end testing for the Client's Odoo ERP system through Manual and Regression testing.- Unit, Integration, and User Acceptance testing after every new functionality and customization. - Ensured that Identified risks are escalated and mitigated appropriately.

Islamabad, Islāmābād, Pakistan

Assisted Senior Functional consultant in documenting business processes for clients, and suggested standard/best business practices.Create flowcharts to define agreed business processes for approvals.Review development for correct functionalities.Getting approvals from clients regularly ensures all stakeholders are on the same page.Document issues, desired changes, and technical descriptions of tasks for a better understanding of the development team.Report and escalate any new bugs to the relevant teams.Schedule meetings with clients and train them for any new functionalities.Provided regular project updates to clients and ensured timely delivery.

Islāmābād, Pakistan

Assisted customers in identifying issues and explained solutions to restore service and functionality.Explained technical information in clear terms to non-technical individuals to promote better understanding.Responded to requests from users and patiently walked them through basic troubleshooting tasks.Analyze, troubleshoot, and resolve advanced technical issues.Customization and automation of different support channels.Set up support channels on Zoho ERP according to the workflows and requirements of the company.Set up and automate the Zoho chatbot and integration with the website.Setup Zoho Social for Social Media Management.Set up targeted email Campaigns on Zoho Campaigns to increase sales.Set up and automate Zoho Cliq for internal communication and harmony.Setup and integrate Zoho Desk with other modules of Zoho ERP i.e. Cliq, SalesIq, Social, Mail, etc.Create Workflows for Interdepartmental and Intradepartmental escalation processes.Assist in setting up Telephony software and integration of multiple software and tools with Zoho Erp.Prepare references for the user by writing operating instructionsCreate Handbooks and Manuals of Multiple platforms and software for the internal & external actors.Preparation of training material for the Support (Technical, Billing, Sales, Order Management) and Monitoring Teams.

Islamabad Gpo, Federal Capial &Ajk, Pakistan

Assisted customers in identifying issues and explained solutions to restore service and functionality.Analyze, troubleshoot, and resolve advanced technical issues.Prepare references for the user by writing operating instructions.Responded to support requests from end-users and patiently walked individuals through basic to advanced troubleshooting tasks.Identifying and Evaluating options; Recommending a course of action.

Islamabad Gpo, Federal Capial &Ajk, Pakistan

Troubleshoot basic technical issues in dispatching software “Sofcab”.Handle and resolve customer’s concerns.Oversaw network performance, making changes to boost overall efficiency and power.

Muzaffarabad Gpo, Federal Capial &Ajk, Pakistan

Manage/Organize work schedule.Assign Tasks to different teams daily/weekly.Coordination with subcontractors for any procurement-related issues and delays.Monitor placement of silty clay at Rockfill.Maintain Quantitative and Qualitative reports and submit them to RE Rockfill daily

Muzaffarabad Gpo, Federal Capial &Ajk, Pakistan

Collection of employee data from multiple sites.Maintain quantity records for billing.Basic Hardware Troubleshooting of office hardware including Computers, Printers etc.Supervise and collect quantity sheets from multiple Quantity/Weighing Scales daily.Coordinate with Subcontractors for any procurement-related issues and delays.Assist in the billing of materials at the end of each month.

Bachelor Of Science - Bs, Computer Science, 3.67

Intermediate, Computer Science