Umer Toseef Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Deira, Dubai, United Arab Emirates

 Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. Assist staff with expediting problem payments (e.g., problems processing credit card) Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.  Process all payment types such as room charges, cash, checks, debit, or credit.  Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.  Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.  Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks.  Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information Anticipate and address guests' service needs& Speak with others using clear and professional language; prepare review written documents accurately and completely; answer telephones using appropriate etiquette.

Dubai, United Arab Emirates

Dubai, United Arab Emirates

 Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Posts guest charge purchase transactions not posted by the front office cashier. Transfer charges and deposits to master accounts. Verifies all account postings and balances. Monitors the current status of coupon, discount, and other promotional programs. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. Prepare of End of day procedure. Run end of day process in property management software(PMS). Understand principles of auditing, balancing, and closing out accounts. Knows how to operate PMS, typewriters, and other front office equipments. Understand and knows how to perform check-in and check-out procedures.

Al Baraha, Dubai, United Arab Emirates

Welcome, registered and assigned rooms to guests. Collected payments, computer bills and made change for guests. Kept guest's accounts and room availability records manually or using computers. Issued room keys and escorted instructions to bellhops. Responsible for performing simple bookkeeping activities like balancing cash accounts. Posted charges for food, rooms, liquor or telephone calls to ledgers manually or by using computers. Accountable for reviewing accounts and charges with guests while checking out. Received and transmitted messages, using telephone and telephone switchboards. Checking the airway bill and proper filing of documents. Assisting seniors in data entry,filing documents and prepration of statements. Responsible for all incoming calls and direct them to proper department.

Business, Management, Marketing, And Related Support Services

Passed H.S.S.C Examination With Comres From Govt. College Kharian In 2009

Passed S.S.C Examination From Govt. High School Kharian In Year 2007