• Managed client relationships by assisting with content requirements and maintaining communication through cold calling and emails.• Developed competitive strategies and led a team of writers to deliver high-quality work for clients.• Oversaw work assignments and tracked progress to ensure timely delivery.

• Generated new customer leads through various channels to achieve monthly sales targets at SBI Card.• Proactively identified sales prospects and conducted business development activities to cross-sell assets and fee products.• Ensured customer satisfaction through regular engagement and resolved customer queries/issues to facilitate exceptional customer service.

• Handled client complaints and product returns, ensuring customer satisfaction.• Provided precise answers to customer inquiries and recommended products/services.• Reviewed inventory schedules and maintained par stock levels for efficient operations.• Resolved an average of 250 inquiries weekly, including billing issues and product information queries.