Muhammad Umer Email & Phone Number

San Giuliano Terme, It

Frankfurt, Hesse, Germany

• I manage/update/generate tickets related to IT issues through Service Desk Ticketing systems ServiceNow.• Troubleshoot and resolve hardware, software, and network issues in person or remotely through GoTo Resolve and LogMeIn.• Write security rules and define user policies using ThreatSpike and Adaxes.• Install and configure networking equipment such as routers, switches, modems, and access points.• Gain extensive experience with networking technologies, including DHCP, DNS, TCP/IP, and routing.• Provide Support with Windows 10/11, MacOS, Microsoft Office 365, Azure, Anti-virus, and anti-malware solutions.• I worked with ITIL principles to enhance service delivery processes.• I managed tech assets using Intune, Jamf, and ServiceNow to configure and enrol de-vices to onboard new users.• Collaborate with other IT teams and vendors to implement solutions and resolve complex issues.• Perform hardware upgrades, replacements, configuration, enrollment, and repairs as necessary• Document all work performed, including configurations, troubleshooting steps, and resolutions.• Adhere to safety protocols and regulations while working in various environments.• Stay updated on new technologies and best practices in the field to continuously improve service delivery.

Germany

I started working as an IT Field Engineer when I moved to Germany. As an IT Field Engineer My responsibilities included:• I travel to client sites or various locations within the organization to install, configure, and maintain IT systems and equipment.• Troubleshoot and resolve hardware, software, and network issues in person or remotely if needed.• Install and configure networking equipment such as routers, switches, modems, and access points.• Perform hardware upgrades, replacements, and repairs as necessary.• Conduct site surveys and risk assessments to evaluate IT infrastructure and recommend improvements.• Collaborate with other IT teams and vendors to implement solutions and resolve complex issues.• Provide training and guidance to end-users on IT equipment and procedures.• Document all work performed, including configurations, troubleshooting steps, and resolutions.• Adhere to safety protocols and regulations while working in various environments.• Stay updated on new technologies and best practices in the field to continuously improve service delivery.

Pakistan

• I provide technical support to end-users for hardware and software issues.• I troubleshoot and resolve problems related to end-users network problems, router configuration, server installation, access permissions, and related IT equipment.• I install, configure, and maintain operating systems and software applications.• I perform routine maintenance tasks such as system updates and network checks.• I respond to support requests via phone, email, or ticketing system promptly.• I document troubleshooting steps and solutions for future reference.• I collaborate with other IT teams to escalate and resolve complex issues.• I train end-users on basic IT concepts and best practices.• I ensure compliance with IT security policies and procedures.

Rawalpindi, Punjab, Pakistan

At Wurfel IT (Pvt) Ltd, I designed and developed websites using WordPress, HTML, CSS, and JavaScript. I worked under a team lead and completed 3 projects under his supervision.

Master Of Science - Ms, Data Science And Business Informatics, 110/110

The graduate program is focused on Business Intelligence and Data Science techniques to support decision-making. The interdisciplinary.

Master Of Science - Ms, Computer And Information Sciences And Support Services, 1.3

As an Erasmus Scholar at Goethe University Frankfurt, I pursued a comprehensive academic journey within the Computer Science department..

Bachelor Of Science - Bs, Computer Science, 3.93/4.00

Activities and Societies: A Team member of the Uol Computer Science Cricket Team. We won a tournament in 2018. During my bachelor's, I was.