Umer Baig Email & Phone Number

Toronto, Ontario, Canada

Working as Functional Consultant in the domain of Microsoft Dynamics 365 Finance and Operations, specifically for the flagship solution of Subscription and recurring billing. I am responsible for delivering value-add services to customers while achieving high levels of customer satisfaction.Some of my key areas of focus includes : - Planning and delivery of end-to-end Binary Stream solution- Configuration and system checks - Documentation on business processes, User Stories, and… Show more Working as Functional Consultant in the domain of Microsoft Dynamics 365 Finance and Operations, specifically for the flagship solution of Subscription and recurring billing. I am responsible for delivering value-add services to customers while achieving high levels of customer satisfaction.Some of my key areas of focus includes : - Planning and delivery of end-to-end Binary Stream solution- Configuration and system checks - Documentation on business processes, User Stories, and Requirements solutioning- Conduct Requirement gathering and analysis sessions- Provide Super Users and End Users trainings- Collaborate with Sales team for pre-sales engagements and POCs- Identifying GAPs in the solution and documenting them for future releases- Coordinating with internal cross-functional teams for system requirements- Assisting customers on queries regarding FnO platform- Providing functional support to customers as and when required- Conducting internal trainings for team members Show less

Toronto, Canada

Branex Inc. has a long and rich history of many successful and highly diverse clientele. The company offers multiple services including:- Website Design and Development- Mobile Application Design and Development- Custom Development- Digital Marketing and- Branding I am responsible as the First Contact Point for all the leads coming from different ventures and prcesses. Some of my highlighting points are:• Eliciting customer requirements, creating FSD (Functional… Show more Branex Inc. has a long and rich history of many successful and highly diverse clientele. The company offers multiple services including:- Website Design and Development- Mobile Application Design and Development- Custom Development- Digital Marketing and- Branding I am responsible as the First Contact Point for all the leads coming from different ventures and prcesses. Some of my highlighting points are:• Eliciting customer requirements, creating FSD (Functional Specification Document) and specifying scope of the engagement• Acting as mentor and guiding both internal and external teams, including customers, to ensure timely delivery of the tasks with complete satisfaction of all the stakeholders• Active and integral communication with the sales team for POCs and presentations of Dynamics AX and D365FO ; worked development team to oversee integration of modules AR/ AP • Acting as Product Owner for Microsoft Dynamics AX 2012 R3 during the implementation of the project• Assisted in testing, implementation, and updates on the system• Assessing client needs and recommended appropriate technology while balancing time and budget• Sole point of contact for clients; Managed End to end Dynamics AX and D365FO process from Pre-sales to Implementation to the support of the product• End user testing and submission of testing reports to the team for required resolution• Identify potential clients, develop proposals and participate in pricing the solution/service.• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. Show less

The Job description included the following responsibilities• Managing the team of Support Executives• Managing high-value customers user experience• Developing and managing policies and procedures for Business Support Division• User requirement gathering and translating them to functional requirements• Technical support of the product and troubleshooting user errorsDuring the course, my focus areas were• Managing the team of support executiveso Monitoring the… Show more The Job description included the following responsibilities• Managing the team of Support Executives• Managing high-value customers user experience• Developing and managing policies and procedures for Business Support Division• User requirement gathering and translating them to functional requirements• Technical support of the product and troubleshooting user errorsDuring the course, my focus areas were• Managing the team of support executiveso Monitoring the team for daily operationso Managing the complete support cycle o Managing the team in coordinating with different departments within Masterkeyo Managing high-value customers directlyo Transforming high level user requirements into Functional Requirements and assisting R&D team• Management of Support Teamo Creating policies and procedureso Creating bonus criteria for the teamo Negotiating and smooth transition of policies within the teamo Generating reports based on management requirements Show less

• Led Pre-Sales Consultancy for Microsoft Based products including Microsoft Dynamics• Led and delivered Solution Defense Presentations and POC Activities in enterprise accounts including OmanTel, Nawras, and Oman LNG• Led Users Requirement Gathering, project scoping, resources requirement and scheduling as well as Analysis and proposition of suitable solution• Created Scope documents, Functional Specification Documents, and assisted in creating itemized work breakdown… Show more • Led Pre-Sales Consultancy for Microsoft Based products including Microsoft Dynamics• Led and delivered Solution Defense Presentations and POC Activities in enterprise accounts including OmanTel, Nawras, and Oman LNG• Led Users Requirement Gathering, project scoping, resources requirement and scheduling as well as Analysis and proposition of suitable solution• Created Scope documents, Functional Specification Documents, and assisted in creating itemized work breakdown structure• Hands on knowledge and working experience on COTS implementation and configuration of Microsoft Dynamics AX 2009 and Dynamics AX 2012 • Generated, Reviewed and Submitted Technical Proposals• Led the implementation of Dynamics CRM 4.0 and 2013 and trained the end users for the product usageDuring the course, my focus areas were• Microsoft AD and Exchange Migration Projects• Microsoft Infrastructure Projects• Microsoft Dynamics Projects• Microsoft SharePoint Portal Server Projects• Microsoft BizTalk Server Projects• KS Middleware Projects• Microsoft Enterprise Project Management Projects Show less

Responsible to work as project coordinator,undertake project investigation and conception activities, including high-level business analysis and technical/market research, to develop requested reports and Business Intelligence requirements, work with the DBA to provide ongoing support and maintenance, work with the manager and the team to continuously develop Data Warehouse and prime business information platform. Providing BI development services to the business users, with specific… Show more Responsible to work as project coordinator,undertake project investigation and conception activities, including high-level business analysis and technical/market research, to develop requested reports and Business Intelligence requirements, work with the DBA to provide ongoing support and maintenance, work with the manager and the team to continuously develop Data Warehouse and prime business information platform. Providing BI development services to the business users, with specific responsibilities for tasks relatiing to the design and implementation of reporting requirements for new and existing business processes. Show less

The Job description included the following responsibilities• Pre-Sales Consultancy for Microsoft Based products• Solution Defense Presentations and POC Activities• Users Requirement Gathering and Analysis and proposition of suitable solution• Issues Resolution and Deliverables Management• Technical Proposals Generation, Review and SubmissionDuring the course, my focus areas were• Microsoft AD and Exchange Migration Projects• Microsoft Infrastructure… Show more The Job description included the following responsibilities• Pre-Sales Consultancy for Microsoft Based products• Solution Defense Presentations and POC Activities• Users Requirement Gathering and Analysis and proposition of suitable solution• Issues Resolution and Deliverables Management• Technical Proposals Generation, Review and SubmissionDuring the course, my focus areas were• Microsoft AD and Exchange Migration Projects• Microsoft Infrastructure Projects• Microsoft Dynamics GP Projects• Microsoft SharePoint Portal Server Projects• Microsoft Enterprise Project Management Projects Show less

Mba, Mis And Marketing

Bscs, Computer Science

Activities and Societies: Member of University Basket Ball team for three years. Defended the color for seven years in a row.