Umer Gull Email & Phone Number

Rawalpindi, Pk

Rawalpindi, Punjab, Pakistan

Senior Sales Manager, E-book & Web Sales Unit - Meta frolic labsLead the Front/Upsell Unit for E-book sales, focusing on generating revenue opportunities for the company through selling E-book and publishing services in US and Canadian market. - Develop and implement strategies to upsell existing customers, maximizing ROI and revenue.- Drive sales performance by identifying and capitalizing on new business opportunities.- Ensure customer satisfaction and retention through excellent service and relationship management.

Rawalpindi, Punjab, Pakistan

As an Associate Director of Operations I was looking after the BPO domain at Spantronics. - Oversee and manage the organization's day-to-day operations essential for business success and growth.- Set strategic operational goals and KPIs to drive performance and achieve business objectives.- Evaluate and monitor the efficiency of business procedures, ensuring continuous improvement.- Manage relationships with external partners and vendors, fostering strong and productive collaborations.- Lead a team of 120 sales executives and 50 verifiers, ensuring high performance and achievement of targets.- Work on multiple US campaigns covering Health and Life insurance products.- Successfully hired and integrated 60 self-closers across various insurance verticals, all of whom consistently exceeded their set RPA, significantly boosting company profits.

Karāchi, Sindh, Pakistan

Worked for logo and design sales unit in US and Canadian market, Good knowledge on Website selling and other realated services.

Islāmābād, Pakistan

Worked for the international Sales Department as an sales manager.Was responsible for the team building and Project growth.

Islamabad Pakistan

Worked for US Mobile (MVNO For T-Mobile) as a customer success manager. It was short tenure with US mobile but it was an excellent opportunity to learn more about telecom industry. Core responsibilities were:- Understand customer needs and offer viable solutions.-Assisted the customers with phone configuration, handset queries, New account activation. -Maintained a high quality score. - Assisted the customer queries and problems via live chat, email & phone call.- Handle new feature releases.- Investigate customer's problems and find solutions.- Take ownership of customers issues and follow problems through to resolution.- Listen and respond to customers’ needs and concerns.- Provide information about products and services.- Take orders, determine charges, and oversee billing or payments.-Review or make changes to customer accounts.-Handle returns or complaints.-Record details of customer contacts and actions taken.-Research answers or solutions as needed.-Refer customers to supervisors, managers, or others who can help.-Working knowledge of customer service software, databases and tools.

Rawalpindi, Pakistan

Worked as Training & Ops manager with Span BPO for 7 months, Responsibility at SPAN BPO were to look after:-Training and operation departments were in my domain, For operations I was looking after a team of 100 plus sales associatea who were responsible for lead Generaion for US based clients (Solar panel technology and Home security).-Maintained and improved call center operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans. Worked on making and development of avatar (Voice software) for sales agents who had accent issues.-Coordinated with QA to ensure compliance. -Team management.-Balancing resources.-ReportingAs a trainer at SPAN BPO core responsibilities were:-Responsible for the ongoing development and delivery of training materials for new hires.-Conducted training session for the new product updates.-Provide one on one performance coaching to trainees to ensure maximum revenue.-Worked closely with quality manager, team leads, supervisors and human Resources personnel.

Islamabad

My key responsibilities were to make sure all the KPIs are followed during the sale process, coordinated with the supporting department in generating potential leads for sales and upsells. I have excellent written and verbal communication skills, self-confident, and have the ability to work independently. Core objective at Axact are:-Design new business plans and set sales goals/expectations. Recruit, On floor trainingDevelop and supervise team of executives. Assisted Hr in recruitment, conducted sales meetings with fellow Assistant / Associate Managers.- To ensure sales team have the necessary resources to perform properly.-Made sure all the KPI's are followed as per the policies set by the company.- Help the brand management team to generate leads through digital advertising channels such as social media, SEM, SEO, and email marketing.- Work with technical & support team and vendors, as needed, to address requirements and technical issues.- Co-ordinate and monitor online sales activity.- Generating new sales revenue and retaining existing customers through up sell.

Islamabad

Islamabad

It was a US based Warm leads campaign. My job description and Key responsibilities were:Assisting the international customers via email,phone and live chat and walked them through the sign up. Job involved Processing Online payments Refund managementCharge-back managementCustomer support Upsell /Cross SellTraining users and helping them out in achieving their target and individual target. Looked after the complete sales cycleTo assure that the quality is being maintained by the agents.

Islamabad

Worked as a senior sales executive at touchstone, worked for UK and US campaigns covering Mortgage and UK B2B data verification campaign.

Islamabad

Net Tech Private limited a software house offering BPO services mainly in UK and in other markets during my tenure I have worked for projects below:Customer support for 3G communications (local mobile company) Appointment settingLead generation Data verificationFund raising campaign

Bachelors, Arts

Bachelor's of Arts

High School, Regular/General High School/Secondary Diploma Program