• Provide tier 2 and 3 support.• Follow standard alert response procedures to restore services quickly• Managing/administering complete data-center infrastructure. • Liaise with vendors and other IT personnel for problem resolution• Fujitsu Storage Area Network management. • Proactively ensure the highest levels of systems and infrastructure availability.• Fine tuning Oracle databases (11g) and system health check. • Configuring and resolving issues related to… Show more • Provide tier 2 and 3 support.• Follow standard alert response procedures to restore services quickly• Managing/administering complete data-center infrastructure. • Liaise with vendors and other IT personnel for problem resolution• Fujitsu Storage Area Network management. • Proactively ensure the highest levels of systems and infrastructure availability.• Fine tuning Oracle databases (11g) and system health check. • Configuring and resolving issues related to Cisco/HP switches,WAN links. • Install, configure, test and maintain operating systems, application software and system management tools• Working round the clock where meeting SLA's and ticket closure of incidents is at a very high priority. • Escalation of critical issues to R&D and product development. • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes Show less

- Responsible for BOL Islamabad enterprise LAN/WAN network management mainly switching which includes configuring VLAN, SVI, trunk port, etc. and routing i.e. static routing.- VM-ware V-Center server management which includes installing and configuring clusters, VM’s, switches, policies, VM cloning/snapshots, live migration etc. for high availability environment. Also responsible for managing EMC² I-SCSI storage, Dell Blade server (R720) running complete virtualized environment.- Used… Show more - Responsible for BOL Islamabad enterprise LAN/WAN network management mainly switching which includes configuring VLAN, SVI, trunk port, etc. and routing i.e. static routing.- VM-ware V-Center server management which includes installing and configuring clusters, VM’s, switches, policies, VM cloning/snapshots, live migration etc. for high availability environment. Also responsible for managing EMC² I-SCSI storage, Dell Blade server (R720) running complete virtualized environment.- Used to build virtualize test environments as per user needs for handling upcoming queries.- Monitoring Solar winds NPM to check bandwidth utilization. Show less

- Taking pro-active measures to ensure availability of network resources(In-house Infrastructure) for smooth running office operations both by I.T Help Desk(Remote) & on-site support, visiting client side if required.- Managing/Responding to queries generated through helpdesk system by end user & achieving KPI by keeping in mind the closure of ticket under SLA.- Monitoring, troubleshooting & maintenance of Switch Room (Switches, Media Converters, Access Point, TMG and Firewall to some… Show more - Taking pro-active measures to ensure availability of network resources(In-house Infrastructure) for smooth running office operations both by I.T Help Desk(Remote) & on-site support, visiting client side if required.- Managing/Responding to queries generated through helpdesk system by end user & achieving KPI by keeping in mind the closure of ticket under SLA.- Monitoring, troubleshooting & maintenance of Switch Room (Switches, Media Converters, Access Point, TMG and Firewall to some extent).- Planning and budgeting of IT infrastructure with taking special precautionary action for power supplies and equipment installed in datacenter to avoid any disaster.- Enforcing and implementing policies as per standards of organization (ISMS) & handling exceptional users.- Defining workflows & resource utilization to inline the issues by standing on one foot.- Data, internet & voice connectivity planning and implementation. Show less

Azim Tech- Islamabad, Pakistan