• Collaborated with business teams to convert Classic Visualforce pages into Lightning pages, using Lightning App Builder and Lightning Components• Designed and implemented custom Lightning Web Components (LWC) for [project/feature], optimizing performance and enhancing the user experience.• Assisted with troubleshooting and resolving issues post-migration, ensuring a seamless user experience for end-users.• Integrated third-party applications with Salesforce Lightning using REST APIs to enable seamless data exchange between systems.

Connected slack with service cloud using managed packageResponsible for the configuration of email to case Implemented omnichannel functionality to assign right case to right Implemented entitlement process and SLA to give customers better experience Designed Custom UI for Case Management

Developed web services using REST, SOAP, and other APIs to support various integration pointswith other systems and migrated existing data from legacy systems, in and outbound using dataloader and web services● Implemented and integrated Salesforce with cloud-based applications using standard and customREST APIs● Built and implemented knowledge articles, email-to-case, web-to-case, macros, Omnichannel,Case Management● Developed various authentication protocols (oAuth) to integrate third-party applications.● Extensive development with Apex, Visualforce, Aura and Lightning components, LWC● Collaborated with architects and developers in identifying, evaluating, and developing technologysolutions including integrations with other enterprise software solutions● Led and participated in daily/weekly scrum meetings with the product owners, and developers todiscuss issues and achieve goals● Created and managed all custom fields, validations, workflows, triggers, objects andrelationships, permissions, dashboards and reporting, sales processes, campaigns, record types,and applications.

Worked with internal customers to gather requirements and implement configuration changes,support coding development and testing● Worked and prioritized backlog of user requests● Involved in Data Mapping and Data Migration from various database● Implemented Apex Classes, triggers Integration,VisualForce● Integrated MuleSoft to compete APIs, data and batch processes● Migrate data from Legacy System to Salesforce CRm using MuleSoft tool● Used SOQL and SOSL statements within Governor Limits for data manipulation needs of theapplication using platform database objects● Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs inthe application