Umer Mohammad Email & Phone Number

Paris, Île-De-France, France

Rueil-Malmaison, Île-De-France, France

County Cork, Ireland

- Consistently overachieved competitive quotas even in most challenging quarters. - Chased outbound leads by call and email to upsell multiyear renewals. Looking after the France and UK territories. - Maintained accurate forecasting and activities for assigned regions in the CRM (Siebel & Salesforce). - Creating and proactively sending quotes to clients in advance to ensure timely bookings. - Uncovered additional opportunities by collaborating with channel partners and other business units. - Became a product expert and maintained regular contact with clients to build rapport.

Ireland

- Provided support to Airbnb customers in English and French throughout their travelling experience with Airbnb. - Managed all Airbnb customers’ requests, changes and cancellations as necessary, troubleshooting, providing information and solutions to customers and did so with the highest standards of professional customer care. - Promoted within 2 months to the live resolutions team. Dealing with customers having active reservation issues. Therefore, having to work under pressure and using problem solving skills to resolve issues within a short time frame.

Loughborough, United Kingdom

• Launched an e-commerce business specialising in the sale of designer and contemporary furniture for the French market.• Generated sales though various online platforms, site meetings and outbound calls.• Implemented online marketing techniques to successfully launch new products.• Provided excellent customer service which resulted in a 40% increase in sales through client referrals.• Procured high quality merchandise at low prices to compete with major retailers.

France

• Responsible for production of frozen food products. Ensured daily production targets were achieved• Developed relationships with suppliers to improve quality and delivery time of products by co-ordinating daily.• Ensured merchandise cost targets were achieved for process to be economically viable.• Carried out an investment report for the purchasing of new equipment to increase process efficiency. • Played an instrumental role to purchase patty forming machineries from the US and sous-vide packaging machines from the UK.• Ensured all health and safety guidelines were strictly followed by all staff to eliminate injuries and risk of contaminations.• Made sure all import/export documentation were satisfactory.• Managed all the logistics, coordination of staff, scheduling and rotas.• Dealt with suppliers from across Europe.• Studied, updated and managed supplier’s portfolios on a regular basis.

United Kingdom

• Responsible for the production of processed meat products destined for the French and British market. The processing plant was based in Romania. • Achieved the most effective and efficient processes, using the LEAN Six Sigma method, throughout the site in relation to the slaughter, de-boning, trimming, processing, packing, storage and distribution of meat and meat products. • Oversaw the procurement of all livestock in line with clientele demands, achieving best prices and appropriated allocation of available livestock to maximize financial results.• Co-ordinated daily with the head of operations to ensure all production demands were being met and to receive clients’ feedback.