Umer Malik Email & Phone Number

Egg Harbor Township, Nj, Us

•Proficiently analyze, diagnose, and resolve diverse desktop issues on-site for end-users, offering proactive recommendations and swift implementation of solutions.Skillfully manage weekly updates through Windows Server Update Services (WSUS) for a network of over 1,400 endpoints.•Spearhead the configuration and deployment of various IT solutions, including laptops, desktops, workstations, printing/scanning peripherals, software integrations, projectors, Polycom devices, and more.•Expertly oversee Ivanti ITSM tool, optimizing processes for incidents, problems, changes, and requests, fostering collaboration, providing guidance, and leading data-driven improvements.•Efficiently manage Intune for device deployment, ensuring a smooth transition from MDT and driving the adoption of modern device management practices.•Execute the deployment of the company's standardized laptop image, conducting monthly assessments for optimal currency of operating systems, software components, and established policies.•Collaborate seamlessly with technology team members to ensure the streamlined functionality of the organization's desktop computing ecosystem.•Masterfully set up and configure user laptops and desktops, navigating both Windows and macOS environments.•Provide expert guidance to staff on best practices for directing IT-related inquiries and leveraging recommendations.•Oversee diverse asset platforms, including licensing, product keys, laptops, and user accounts, utilizing platforms such as Asset Panda, Lansweeper, Adobe administration, DUO administration, and AD360.

Atlantic City, New Jersey, United States

● Developed and executed comprehensive Ecommerce strategies, resulting in a 45% increase in online sales.● Implemented effective SEO techniques, improving website search rankings, and driving organic traffic to productpages.

Egg Harbor, New Jersey, United States