Umer Mukhtar (His,He) Email & Phone Number

Dubai, United Arab Emirates

• Responsible for outbound operations for Levant, Middle East, India, Pakistan, and East Africa.• Maintaining monthly truck planner for outbound shipments.• Triangular flow invoicing management factory to countries.• Supporting internal and external audit processes.• Supported for AEO project (Authorized Economic Operator) Project completed.• Monitoring and controlling archiving of historical and new shipping documents also data in system.• Optimizing the… Show more • Responsible for outbound operations for Levant, Middle East, India, Pakistan, and East Africa.• Maintaining monthly truck planner for outbound shipments.• Triangular flow invoicing management factory to countries.• Supporting internal and external audit processes.• Supported for AEO project (Authorized Economic Operator) Project completed.• Monitoring and controlling archiving of historical and new shipping documents also data in system.• Optimizing the process to reduce outbound operation costs and reduce CO2 emission.• SAP Power user supporting on quality testing for auto invoicing project.• Supported in implementing DG compliance project. 100% DG compliance since 2023.• Letter of credit management for Qatar and Pakistan.• 100% DG compliance for Sea shipments.• Managing Air freight requestsTraining of new joiners under Loreal guidelines of leadership and peoples management.Award:DG Project Champion (FEB-2024). 100% DG compliance.Key Achievements:84% reduced road shipments per year to KWT contributing to save cost and CO2 emission.•100% DG compliance for SEA shipments since summer 2023.•Reduced lead time for road shipment to QTR from 25 to 10 days.•Reduced lead time for Iraq COC from 20 to 1 day only.•Consolidation of sea shipment to QTR 20% less containers.•Reduce local storage charges by 50% by aligning on DG, credit approval and vessel schedules resulting in less lead time for cargo readiness to collection. Show less

United Arab Emirates

• Taking care of demand and supply planning (Kiehl's US) of 500 SKUs including POSM and PLV items.• Weekly and monthly meetings with commercial, marketing, and global supply team.• Issue & manage purchase orders for regular and direct sales and coordination of shipments.• Coordinates with Factory Shipment Plans / Schedule.• Inventory management including aging, out-of-stock, and overstock analysis.• Moving Plan Management. M+3 months (every month modification) in the system… Show more • Taking care of demand and supply planning (Kiehl's US) of 500 SKUs including POSM and PLV items.• Weekly and monthly meetings with commercial, marketing, and global supply team.• Issue & manage purchase orders for regular and direct sales and coordination of shipments.• Coordinates with Factory Shipment Plans / Schedule.• Inventory management including aging, out-of-stock, and overstock analysis.• Moving Plan Management. M+3 months (every month modification) in the system effectively and to match as per projected sales plan.• Work in close coordination with factories to manage the replenishment planning.• Track factory on-time deliveries and follow-up.• Manage the New launches Introductions.• Maintains service rate, forecast accuracy and bias, slow, obsolete, and bad stocks, and other KPIs set by the Dept.Key Achievements: • Reduced slow and obsolete by $800K in 1st semester of 2022.• Catalog rationalization removed 50 underperforming and low gross margin SKUsfrom the catalog. Show less

Dubai

• Responsible for implementing best practices, training and workshops for development of customer care community for Middle East for all 4 product divisions.• Maintaining order to cash flow of luxury division for GCC and Levant distributors.• Reporting turn over to key stakeholders (Commercial, Supply Chain, Warehouse) to achieve monthly target VS the gap.• Monthly KPI reporting of service rate, dispute rate, and claim analysis.• Coordination with 3PL for inbound and outbound… Show more • Responsible for implementing best practices, training and workshops for development of customer care community for Middle East for all 4 product divisions.• Maintaining order to cash flow of luxury division for GCC and Levant distributors.• Reporting turn over to key stakeholders (Commercial, Supply Chain, Warehouse) to achieve monthly target VS the gap.• Monthly KPI reporting of service rate, dispute rate, and claim analysis.• Coordination with 3PL for inbound and outbound dispatch and priorities.• Coordinating with credit team, finance and commercial teams for AR reporting and booking of commercial rebates on monthly basis.Key Achievements:• New Daily TO reporting for distributors to identify the gaps and alerting the OOS to the key stakeholders.• Closing of old backorders helps the planning team for the stock equation to procure stock from factories.• Successful implementation of order processing at barcodes instead of SAP material which results to avoid switch codes adjustments, reducing # of orders release, order lines, fewer invoices, and contributes to less cost to serve. Show less

United Arab Emirates

• Maintaining optimal FG stock levels to ensure customer service level / OTIF is maintained.• Monthly Order to cash cycle management in SAP.• Coordinating for all co-packing activities for GCC market.• Monthly product catalogue management of 2000 SKUs.• Ensuring 100% customer’s orders alignment with forecast and flag out risks to all stakeholders.• Co-coordinating with stakeholder to effectively implement phase in / phase out of products product life cycle, innovations… Show more • Maintaining optimal FG stock levels to ensure customer service level / OTIF is maintained.• Monthly Order to cash cycle management in SAP.• Coordinating for all co-packing activities for GCC market.• Monthly product catalogue management of 2000 SKUs.• Ensuring 100% customer’s orders alignment with forecast and flag out risks to all stakeholders.• Co-coordinating with stakeholder to effectively implement phase in / phase out of products product life cycle, innovations, re-launches.• Close monitoring of SOPs, VAS process, regulatory checks and shipping documents (packing list, country of origin certificate, BOE, and HS code summary sheet) and arrange dispatches accordingly with the transport and freight forwarders.• Weekly reporting of Statement of Accounts to stakeholders for invoices, debit notes claims, returns and payment reconciliation for cash in advance and distributors.• Weekly reporting of outstanding, overdue balances, credit insurance of customers’ accounts to credit control, commercial, and supply chain teams by highlighting impact of risk on turnover.• Credit notes management of price difference, shipment claims (shortages, excess, damages, and quality), and reverse logistics. • Monthly KPIs reporting of OTIF/ service level, back orders, and below shelf life.• Monthly reporting of invoice line, and shipment quality dashboard.• Monthly inspection and reporting of destruction of expired, slow movers and commercial uplift of SKUs at destruction sites. Show less

Dubai, United Arab Emirates

Customer Care Operations, and Supply Planning.Consumer Care, Active Care, and Professional Division.•Order to cash Process Management in SAP•Raising quality issues to factories.•Monthly inspection of a shipment, VAS, LAS, and preparation of documents (Performa Invoice, packing Lists Commercial Invoices, Payment Invoices, and Certificate of Origin).•Monthly risk analysis to reduce back-orders and below shelf-life impact to minimum 3%-1%.•Reconciliations of… Show more Customer Care Operations, and Supply Planning.Consumer Care, Active Care, and Professional Division.•Order to cash Process Management in SAP•Raising quality issues to factories.•Monthly inspection of a shipment, VAS, LAS, and preparation of documents (Performa Invoice, packing Lists Commercial Invoices, Payment Invoices, and Certificate of Origin).•Monthly risk analysis to reduce back-orders and below shelf-life impact to minimum 3%-1%.•Reconciliations of distributors statement of accounts (debit, credit notes, payment overdue, claims, customer duties).• EAN (Barcodes) registration of SKUs.• Stock allocation and delivery status of products.•Responsible for master data catalog management, Phase-in, phase-out, and data cleaning.•Monthly KPI, forecast accuracy and service level reporting.•Inventory inspection and challenges the picking strategies of the Warehouse to reduce the slobs due to below shelf life impact to a minimum level.•Manages inventory counts at 3PL facilities with physical distribution team, monthly and yearly stock reconciliation activities and reporting, ensure 100% inventory accuracy at all times across all Warehousing facilities.•Challenge the sales forecasts quality and the global monthly sales forecast process of distributors.•Coordinate with Sales, Product Management, and Finance teams to assess monthly stock requirements and plan Inbound shipments accordingly (on priority basis where necessary), ensure to book Inventory, provide quarterly Inbound shipments data to stakeholders for necessary information and possible feedback.•Contribute to the improvement of the processes and information systems at distributors. •Animate and training of Supply Chain community of distributors to the best practices and tools related.•Responsible for the construction of procurement needs, based on the forecasts in SAP and Future Master (Forecasting Tool).•Monthly procurement transmission to the factories Show less

Gujrat Pakistan

METRO MOTORCYCLESPakistan’s 2nd largest motorbike manufacturing and supplying company.Completed an in-house corporate training program in Marketing, After Sales Service and Accounting.•Implemented the marketing campaign for 3 new models of 70 cc metro motorcycle in AJK region.•Analyzed 20-70 customer complaints within the duration of the program, providing feedback and recommendations for customer experience improvements on a daily basis. •Handled sales invoices… Show more METRO MOTORCYCLESPakistan’s 2nd largest motorbike manufacturing and supplying company.Completed an in-house corporate training program in Marketing, After Sales Service and Accounting.•Implemented the marketing campaign for 3 new models of 70 cc metro motorcycle in AJK region.•Analyzed 20-70 customer complaints within the duration of the program, providing feedback and recommendations for customer experience improvements on a daily basis. •Handled sales invoices, journal entries and cash processing of USD 90,000 or more per day.Outcome of the internship: I got job offer from Metro for the position of Marketing Executive. Show less

Master’S Degree, International Business

Activities and Societies: HULT THINK TANK Master of International Business from HULT International Business School

Bachelor’S Degree, Management And Marketing

Activities and Societies: Sports Society GIFT, Stage Management Committee and Photography Member in GIFT University Convocation 2012..

High School, Pre-Engineering

F.Sc Pre-Engineering