Muhammad Umer Farooq Email & Phone Number

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

Karāchi, Sindh, Pakistan

• End to end management of the product portfolio on Amazon in USA, Canada, UK & Europe markets.
• Manage entire supply chain operation including inventory management, procurement, logistics, and distribution.
• Forecast, plan, and maintain stock levels of products at Amazon fulfillment centers (FC).
• Optimize marketing (PPC) campaigns to increase the visibility of products and devise strategies for continuous growth in order to expand market share.
• Regularly Reviewing customers’ reviews, feedback, voice of customer and take actions accordingly.
• Assessed market competition by comparing the company's product to competitors' products.

Karachi, Pakistan

• Develop category plans and strategies to drive growth and achieve online revenue targets.
• Manage, monitor and diagnose root causes and drivers of category performance relative to annual/monthly/weekly metrics including unit, revenue, share, contribution margin, and other key performance metrics.
• Manage and monitor online site experience and key drivers, including traffic, conversion, average order value (AOV), and product mix.
• Share site optimization results, customer insights, business performance and online merchandising best practices across IWM’s website and product Marketing stakeholders.
• Orchestrate online offers, campaigns and launches in coordination with marketing.
• Develop business and customer insights based on triangulation of data across our sales and marketing touch-points, web reporting data and end-customer research from key launches and campaigns.

Karachi

• Product Management
• Significantly increased number of SKUs up to 25000 to cater maximum market share
• Targeted highly demanded genres for immediate stock fill up to avoid losing even single order
• Expanded product line specially for Online store in order to get the product mix to optimize revenue
• Ensured to display mandatory information along with each and every product on website in order to persuade customers. Service Enhancement
• Re-launched Liberty Books website with improved customer experience, new design theme and added features.

Karachi

• Providing first level of customer interaction: Direct interaction with customers both inbound and outbound via telephone.
• Respond the caller query through Altitude application and logging service requests.
• Answering all the queries as per the defined code of conduct.
• Providing customer services and escalating important customer issues for customer retention.

Karachi

*Being a floor Manager, responsible for Managing the entire floor.*To achieve the Service Level above threshold along with maintaining the quality standards. *Conducting interviews in recruitment and selection process.*Annual performance appraisal of assigned team.*Overall performance evaluation and scheduling on monthly basis. *Complaint handling of all.

Islamabad

• Responding to inbound calls.
• Responsible for making outbound calls.
• Data entry for new enrollments of phone banking.
• Handling complaint management system.
• Answering all the queries as per the defined code of conduct.
• ATM Reporting.

Mba, Marketing And Management(Hr)

MBA in Marketing and Management

Bachelor Of Commerce (B.Com.), Commerce, B

B.Com (Private)

Intermediate, Computer Science

Intermediate

Matriculation, Science

Activities and Societies: Cricket Metriculation