I am a seasoned real estate professional known for my commitment to Trust, Value, and Results. With a strong educational foundation and diverse professional experience, I excel as a Buyer Manager in the prestigious JH Team.I hold an MBA in Business Administration and Accounting, showcasing my comprehensive understanding of financial intricacies in the real estate industry. Complementing my business acumen, I have also earned an Advanced Diploma in Social Media Marketing, leveraging modern strategies to enhance property visibility and client engagement.Dedicated to the field of real estate, I have further honed my expertise through a Diploma in Real Estate, ensuring a comprehensive grasp of the legal and operational aspects of property transactions. My multifaceted education equips me with a holistic approach, allowing me to navigate the complexities of the real estate market with finesse.With a background as a Body Corporate Manager, I have acquired valuable insights into community dynamics and property management. This experience contributes to my ability to understand the unique needs and preferences of buyers, ensuring a tailored and satisfying experience for my clients.Clients appreciate my transparent and trustworthy approach, coupled with a commitment to delivering exceptional value throughout the buying process. In the dynamic world of real estate, I stand out as a reliable and results-driven professional, consistently exceeding expectations.

• Provision of professional customer support to Owners and Committee Members in a timely manner.• Liaising team of Assistant Manager, Accountant and Administrator.• Co-ordination of insurance claims/work orders/quotes & maintenance.• Create new relationships and build on existing connections.• Coordinating meetings and setting committee meetings, annual general meetings (AGM), and extraordinary general meetings (EGM).• Preparing and distributing notices, agendas, and minutes.• Liaison with the committee with accurate & relevant information to assist with budgeting & resourcing.• An ability to read, interpret and understand legislation (Unit Title Act or Unit Title Schemes Act).• Attending to correspondence and managing invoices.• Preparing and distributing financial statements and budgets.• Collecting and banking levies while keeping the body corporate records.• Ensuring the scheme is up to date with compliance and regulations.• Providing advice regarding the day-to-day running of the body corporate as well as \ complex strata issues.

MAIN DUTIES - Acting Carer Coordinator• Drafting NDIS service agreements, creating service bookings and claiming from the NDIS portal• Liaising with NDIS participants, local area coordinators, support coordinators and advocates to assist participants in implementing their NDIS. • Monitoring NDIS participants' budgets• Develop and manage customer service schedules, including service planning, confirmation and short-notice placements and cancellations.• Prepare and transmit schedules for customer services.• Verify allocation of support professionals against customer service schedules and promptly deliver timesheets to the pay office.• Arrange replacement staff to cover sick and annual leave and their planned or unplanned absences, shift changes and non-compliance to customer services.• Ability to maintain professionalism, integrity, and confidentiality. PRINCIPAL ACCOUNTABILITIES• Assess, coordinate, and monitor the relevant needs of individual customers and families continuously and systematically.• Meet the specified and appropriate standards for the delivery of customer services.• Ensure the ongoing development of flexible and innovative services through continuous improvement.• Provide supervision, support, and direction to staff.• Ensure that a quality service is provided to people supporting.• Manage day-to-day activities of the service.• Monitor the implementation of individualised plans for customers.• Ensure that the rights, interests and needs of the people we support are addressed effectively.• Comply with all NDIS policies and procedures.COMPLIANCE• Responsible for implementing Carer Mates & NDIS policy and procedure to service delivery.• Ensure all documentation regarding service are accurate, such as support notes and incident report. • Ensure the allocated support worker team is compliant with all NDIS requirements.• Write a report or prepare a document for NDIS Audit compliance.• Be a part of NDIS audits.

•Provide a professional and courteous reception to all participants, carers, families, and visitors.•Organize and maintain appropriate administrative records. •Schedule appointments and manage the diary of 3 managers and 1 director.•Develop and maintain relationships with government departments, families, and businesses, meeting them at their organisation or networking meetings as needed.•Liaise with the Plan Managers and service managers for payment queries.•Review business operations and obligations to remain compliant at all times. •Prepare any evidence or document to fulfil future audit requirements. •Liaise with NDIS and local government organisations when there is a policy change or new update from the government.•Prepare the service agreement with a proper calculation of the service period.•Create service bookings in the NDIS provider portal and update them as required to ensure receiving payment for each service to reduce financial risk.•Contribute to organisational growth planning. Suggested monthly report writing by each employee to reflect their productivity, which is highly appreciated by Director.•Demonstrate excellent document management and bookkeeping capabilities. Achievement: Developed a professional network with local government and businesses which has increased the number of client referrals which has increased business revenue.

• Improved financial stability by preparing a business plan and expenditure forecasting, resulting in a 15% reduction in unnecessary spending and more efficient resource allocation.• Enhanced the company's competitive edge by studying market competition and preparing a comprehensive report, leading to a 12% increase in market share and informed strategic decisions.• Streamlined business startup procedures, including registration, reducing setup time by 20% and ensuring a smooth and compliant launch.• Optimized business operations by training business owners in accounting systems, resulting in a 25% increase in financial accuracy and streamlined day-to-day activities.• Took charge of maintaining company books, including AP/AR, bank statements, reports, and other documents, achieving a 100% accuracy rate in compliance.• Supported seamless operations by performing administrative and ad hoc responsibilities, ensuring the continuity of services and efficient cross-departmental collaboration.

•Provision of professional customer support to Owners and Committee Members in a timely manner.• Coordination of insurance claims/work orders/quotes & maintenance.•Create new relationships and build on existing connections.•Coordinating meetings and setting committee meetings, annual general meetings (AGM), and extraordinary general meetings (EGM).• Preparing and distributing notices, agendas, and minutes.•Liaison with the committee with accurate & and relevant information to assist with budgeting & and resourcing.•An ability to read, interpret and understand legislation.•Attending to correspondence and managing invoices.•Preparing and distributing financial statements and budgets.•Collecting and banking levies while keeping the body corporate records.• Ensuring the scheme is up to date with compliance and regulations.•Providing advice regarding the day-to-day running of the body corporate as well as \ complex strata issues.