Umesh Bhalsod Email & Phone Number

Birmingham, England, United Kingdom

In my role, I focused on streamlining user management by creating profiles and setting permissions within Microsoft Applications and Active Directory. I also made it easier for teams to access shared resources by mapping network drives and configuring Document Management Systems. Additionally, I optimised mobile usage for a smoother user experience.My job role included; · Troubleshot and resolved issues related to Outlook, Teams, OneDrive, OneNote, Word, Excel, and Edge, providing expert support for Wesleyan's staff.· Handled Active Directory responsibilities, including user additions, permission modifications, and password coordination, ensuring secure user access.· Optimised ticket management by prioritising and triaging using Avanti Service Manager.· Enhanced hardware functionality by configuring printers, monitors, and laptops, including driver installations.

London, England, United Kingdom

The large transport organisation required installation, configuration and on-going support of SolarWinds from the ground up due to their current monitoring software (Cisco Prime) becoming decommissioned. My job role included;• Maintained 50 SolarWinds infrastructure servers across 4 different environments.• Assisting with deployment, and configuration of SolarWinds Orion.• Creating System Testing documentation against business requirements.• Providing user training and creating exercises and mocks.• Adding new nodes and creating new alerts.• Creating bespoke dashboards and reports.• Raising SolarWinds Support tickets.• Amending User Permissions.• Referring to Thwack website.This also includes installation for the following modules;• Cisco Unified Communications Manager (CUCM).• Network Configuration Manager (NCM).• Network Performance Monitor (NPM).• Web Performance monitor (WPM).• User Device Tracker (UDT).• Log Analyser (LA).

London, England, United Kingdom

This project was to support a financial institution whilst they searched to employ a permanent technician.Key Achievements:• Implementing new nodes, reports and alerts.• Amending User Permissions.• Forgot password support.• Personalising dashboards.• Service Now ticketing.• SolarWinds health checks.• Resolving Microsoft Office 365 issues.

London, England, United Kingdom

A local council required security improvements due to feedback that their infrastructure had vulnerabilities to hacking and needed to minimise potential attacks. My job role included; • Network discovery to provide a draft design (Phase 1).• Providing recommendations on securing their environment.• Identifying vulnerabilities / security risks.• Providing detailed documentation• Grouping AD groups correctly

United Kingdom

Due to high profile cyberattacks (WannaCry) against NHS, they required recommendations on improving their security.My job role included; • Providing high-level documentation with the research found.• Reaching out to various Zero Trust vendors for quotations and benefits.• Breaking down vendors pros/cons.

Birmingham, England, United Kingdom

My job role included; • Investigating online banking IT related issues such as systems access, login issues, resetting of passwords and raising IT incidents.• Resolving service-related issues, account opening delays, mandate delays and misplacement of deposits.• Creating bespoke letters to all complainants outlining our understanding of the complaint, the investigation process and a clear rationale for our final decision.• Undertaking a full assessment of any unjust costs incurred to the client.• Managed a large portfolio of live cases whilst ensuring a set number of complaints were resolved on a weekly basis.• Reviewed appeals from the consumer and undertake a remediation process if the consumer was provided with an incorrect outcome.• Turned around complaints within a two-week period to prevent matters being escalated to the Financial Ombudsman Service.

Birmingham, England, United Kingdom

My job role included; • Helping personal customers who are experiencing financial difficulty in maintaining their loan repayments and overdraft facilities.• Creating a holistic environment for the customer, ensuring that the customer is at ease when discussing personal finances.• Creating tailor made repayment arrangements which is unique for all customers.• Ensure repayments are affordable by undertaking detailed information of their income.• Complying with the regulations set by the Financial Services Authority.

Cisco It Essentials (Cite) Part 1 & 2 Bl, Information Technology

Itil 4 Foundation, Information Technology, Ongoing