-> Providing end-to-end support to Axalta Coating Systems, leading a team of 146 professionals across multiple technology tracks-> Ensuring service delivery, financial management, client relationship management, and continuous improvement initiatives are effectively executed-> Successfully managing SLAs, ensuring project profitability, and driving customer satisfaction through exceptional service delivery-> Successfully implemented and transitioned IT… Show more -> Providing end-to-end support to Axalta Coating Systems, leading a team of 146 professionals across multiple technology tracks-> Ensuring service delivery, financial management, client relationship management, and continuous improvement initiatives are effectively executed-> Successfully managing SLAs, ensuring project profitability, and driving customer satisfaction through exceptional service delivery-> Successfully implemented and transitioned IT infrastructure projects for various clients, ensuring seamless operations and customer satisfaction-> Rendered end to end support to client to track Azure and On Prem Datacenter Services, Platform services (Azure Devops, Automation, Cloud services), Wintel, Unix, Security, Database, RDS, CFS & Tools (ServiceNow, SCOM, SolarWinds, AppDynamics, Azure Insights), REMOC (Monitoring), AD, SD multilingual, Global Desktop Support in 38 countries, Application Packaging, Messaging & Collaboration, Virtual Desktop (AVD)-> Performed ISO 27001 ISMS audit, CCA (Contract Compliance Audit) and ECA Audit on regular basis and ensured respective parameters were met-> Driving the P&L monthly basis and maintain the project revenue & margin as per budgeted numbers and controlling the overall financial management and taking action if any cost incurred against any lever which severely impacting the monthly margin-> Monitoring Margin Improvement Plan periodically, spearheading cost optimization, resource optimization that resulted in cost savings and improved margin-> Ensuring scalability with growth, improved productivity, reduction in revenue leakage and enhanced capabilities by planning systems to automate problem-to-resolution processes-> Developing competency among the team members; managing appraisal process across the levels, conducting interviews to recruit the right talent and resources and developing employee competency Show less

-> Led service delivery operations for Cummins in the APAC region, managing a team of 450 professionals-> Provided end-to-end support to Cummins in 14 countries, ensuring SLA compliance and customer satisfaction-> Played a key role in new business development and achieving annual targets, contributing to the organization's growth-> Streamlined IT infrastructure processes, resulting in cost savings for Cummins in the APAC region-> Customer-facing… Show more -> Led service delivery operations for Cummins in the APAC region, managing a team of 450 professionals-> Provided end-to-end support to Cummins in 14 countries, ensuring SLA compliance and customer satisfaction-> Played a key role in new business development and achieving annual targets, contributing to the organization's growth-> Streamlined IT infrastructure processes, resulting in cost savings for Cummins in the APAC region-> Customer-facing roles involve interacting with customers delivery managers whilst providing End to end support to Cummins in 14 countries under APAC region-> APAC support base is 36000 users and 25000 CGDs (Desktop / Laptops) and Networks-> Providing end to end support to client where handling multiple key tracks/tower – Apps Hosting, Cloud, Collaboration & VOIP and EUC and Network and Security and CIM-> Lead the Critical Incident Bridge (P1/P2) and ensure issue is fixed within SLA to avoid any penalty-> 450 resources are dedicatedly engaged in providing the support from Offshore (Noida, NV Lucknow, NV Madurai) and 150 FTs are supporting from Onsite (Columbus Indiana, US, Europe and APAC)-> Planning / executing and maintain all the respective KPPs and Freshers absorptions to all NV India and Sri Lanka location for Cummins, FedEx, Ford, and Disney accounts and ensure-> Engaged in ISO 27001 ISMS audit and ensure all the clauses adhere as per ISMS, focus on the achievement of InfoSec policy through the processes and evaluate the organizations capability to protect the confidentiality, integrity, and availability of information-> Brought new business opportunity as EN in the region to meet the annual target-> Streamlined performance monitoring through stack ranking and evaluated the productivity matrix for resources and do their iSuccess (Appraisals) Show less

-> Managed end-user support for Standard Insurance Company, overseeing a team of 226 professionals-> Delivered IT infrastructure services across multiple key tracks, ensuring SLA compliance and customer satisfaction-> Led continuous improvement initiatives, achieving high levels of productivity and efficiency in service delivery operations-> Provided end to end support to client where handling 19 multiple key tracks – Wintel & Vmware, Unix, Database (Oracle &… Show more -> Managed end-user support for Standard Insurance Company, overseeing a team of 226 professionals-> Delivered IT infrastructure services across multiple key tracks, ensuring SLA compliance and customer satisfaction-> Led continuous improvement initiatives, achieving high levels of productivity and efficiency in service delivery operations-> Provided end to end support to client where handling 19 multiple key tracks – Wintel & Vmware, Unix, Database (Oracle & SQL), Storage & Backup, Network & Security, Voice, Messaging (Office 365), Service Desk, GAM, MDM, SCCM, Citrix, DC OPS, SIAM, Middleware and ITSM Process, Tools (Moogsoft, AppDynamics, Solarwinds, SCOM, SCCM, Big Brother, ViPOR, ComVault, HP SIM)-> Lead the Critical Incident Bridge (P1/P2) and ensure issue is fixed within SLA to avoid any penalty-> Maintain monthly CIM vs RA overrun offshore / onsite-> Piloted 226 resources and offered them support for Offshore (Noida) and Chennai location and 46 FTs are supporting from Onsite (Portland, US)-> Designed and prepared MBR & QBR with client and developed the overall service delivery health including all contractual KPIs-> Chronical success in leading automation piece and ensured platform tasks and other tasks have identified beginning of the quarter for automation and workload automated; released 46 resources against automation lever / productivity and lean IT and overachieved the automation target-> Led the entire infrastructure and networking function; administered the technology resources while heading facilities, infra, telecom, software and auxiliary services-> Defined service standards and guidelines as per global best-practices, governance structures, best practices for Infrastructure management & documentation that serve as benchmarks for excellent service Show less

-> Responsible for Offshore Service Delivery for Tower-1 end to end and ensure no disruption in delivery, provided end to end support to PepsiCo client on 18500 Servers in to 69 countries. Handled multiple tracks within Compute – Tower-1 (Windows & VMware, Linux, AIX, HPUX, Active Directory, Citrix, Application Packaging, Backup and Storage) across the globe and accountable for understanding various new requirements spread across application areas. -> Closely engaged & dive the… Show more -> Responsible for Offshore Service Delivery for Tower-1 end to end and ensure no disruption in delivery, provided end to end support to PepsiCo client on 18500 Servers in to 69 countries. Handled multiple tracks within Compute – Tower-1 (Windows & VMware, Linux, AIX, HPUX, Active Directory, Citrix, Application Packaging, Backup and Storage) across the globe and accountable for understanding various new requirements spread across application areas. -> Closely engaged & dive the transition at onsite and transformation for compute as is migration from HP to HCL and done successful transformation around 3000 servers and on boarded in SS. -> Action taken for all the finance related issues or billing issues and ensure Monthly P&L %GM is intact and review RUs count according to billing model and charging time to time. -> Worked on Request For Proposal (RFP) at an early stage in a procurement process and submit a proposal on a specific service as an when required. -> Reviewed monthly, quarterly & yearly deployments patch (windows and Unix) by operation managers and other upgrades. -> Risk mitigated for all the changes that submitted by team leads or operation managers and approve. -> Worked on the career development and appraisals for 160 resources. -> Definition of server levels agreement (SLA's) in relation to contracted serviced, ensuring the SLA’s achieved, server quality and client expectations were met. -> Build and Maintained client relationships both internally / externally and maintained CSAT. -> Attended client review meetings covering performance, service improvements, quality and processes. -> Provided all the contractual reports to client on or before time. -> Provided responsible for shaping, building, development, management and motivated the team. -> Ensured resources, capabilities and capacity to meet both existing and new business dema Show less

Worked as Service Delivery Manager of Tower-3 and RDM for AMENA sector.• Handled multiple tracks within Tower-3 (Tools and Monitoring, Network, Datacenter Services, Global Operation Centers and DR) Team across the globe. • Supported 20+ Tools: o Asset & Discovery - Asset Tracker, DDMI, HPAM, ILMT, Remedy, uCMDB o Automation (IEM and ITPAM) o Monitoring (eHealth, Nimsoft, SOI, Spectrum, HPOVO and HPSIM) o GSM (Service Manager, xMatters) o Reporting (CapMan… Show more Worked as Service Delivery Manager of Tower-3 and RDM for AMENA sector.• Handled multiple tracks within Tower-3 (Tools and Monitoring, Network, Datacenter Services, Global Operation Centers and DR) Team across the globe. • Supported 20+ Tools: o Asset & Discovery - Asset Tracker, DDMI, HPAM, ILMT, Remedy, uCMDB o Automation (IEM and ITPAM) o Monitoring (eHealth, Nimsoft, SOI, Spectrum, HPOVO and HPSIM) o GSM (Service Manager, xMatters) o Reporting (CapMan, MyDashboard) • Done automation of various tasks in Windows/ Unix / AD / Oracle and reduced the manual intervention and reduction in resources in various tracks. • Optimize 2.65 Lacs alerts / events by reviewing parameters. • Maintained SLA for defined KPI's throughout the tenure. Show less

• Handled multiple global customers (Electrolux APAC, Honda Motor Europe, Caraustar, GNM & IMG) and provided the support end to end across the world and accountable for understanding various requirements spread across application areas. • Developed and managed schedules for projects with leveraged resources. • Weekly/Monthly discussion with customer about Service delivery operation, service improvement and new requirements. • Executed OPS Hi5 Monthly basis for entire… Show more • Handled multiple global customers (Electrolux APAC, Honda Motor Europe, Caraustar, GNM & IMG) and provided the support end to end across the world and accountable for understanding various requirements spread across application areas. • Developed and managed schedules for projects with leveraged resources. • Weekly/Monthly discussion with customer about Service delivery operation, service improvement and new requirements. • Executed OPS Hi5 Monthly basis for entire Shared DC & action taken for all billing related issues. • Engaged in Monthly P&L %GM and review Billing model and was charging time to time and required action taken to increase the gross margin• Managed Smart Recruit application for opening PRF for hiring new resources as per project requirement and taking interviews • Monthly Review and maintain CSAT. Also review catalog and MSA (Master Service Agreement) • Worked on Request For Proposal (RFP) at an early stage in a procurement process and submit a proposal on a specific service as an when required • Helped PMO Team to prepare the yearly budget and give entire year projection. • Weekly & monthly reporting through Deck for senior management and track the team SLA. • Actively involved in interacting with the SME onsite and onsite SDMs for the process updates. • Managed Incident / Problem / Change Management and track the report on regular basis. • Handled customer escalations proactively and guide the team accordingly. • Did performance monitoring through stack ranking and analyse the productivity matrix for resources and do the i4excel accordingly for Team Leads and teams. Show less

Gone to Gent, Belgium, Europe for doing the Transition and did the successful transition in the record time by taking handover from Internal Honda Team and handled the operation from Offshore

• Gone to Hemant, Brisbane, Australia for doing the Transition and completed in record time• Built new Lotus Domino Server and do the configuration in Electrolux Environment.• Troubleshoot Lotus Domino Server (R5x, R6x, R7x, R8x), Client, SMTP Server, SAMETIME, Blackberry, Workflow Applications, Server Maintenance, Server upgrade. • Handled SMTP gateway for secure messaging and Monitor clusters - ensure cluster replication worked appropriately. • Managed… Show more • Gone to Hemant, Brisbane, Australia for doing the Transition and completed in record time• Built new Lotus Domino Server and do the configuration in Electrolux Environment.• Troubleshoot Lotus Domino Server (R5x, R6x, R7x, R8x), Client, SMTP Server, SAMETIME, Blackberry, Workflow Applications, Server Maintenance, Server upgrade. • Handled SMTP gateway for secure messaging and Monitor clusters - ensure cluster replication worked appropriately. • Managed Directory synchronization and Domino configuration files within address book • Deployed and configured Domino Anti-virus within domain. • Managed gateways for multiple e-mail systems • Technical implementation planned timely basis as per customer requirement. • Managed user ID and account security including access control • Support and maintained intranet/internet instant messaging • Managed email content filtering and mail anti-virus scanning. Show less

Gone to Austell, Georgia, USA for doing the Transition and did the successful transition in the record time by taking handover from Internal Caraustar Team and handled the operation from Offshore.

• As a Team Lead of Lotus Domino Track, managed 32 team member team and provided L2 and L3 support to Novartis customer that was located across the world. • Team issues and Technical issues have handled and motivated the team to achieve 100% SLA • Technical and Management Escalation handled and Interface Management towards Internal Customers • Conducted or participated in recruitment interviews for selection of personnel • To recognize the training requirements… Show more • As a Team Lead of Lotus Domino Track, managed 32 team member team and provided L2 and L3 support to Novartis customer that was located across the world. • Team issues and Technical issues have handled and motivated the team to achieve 100% SLA • Technical and Management Escalation handled and Interface Management towards Internal Customers • Conducted or participated in recruitment interviews for selection of personnel • To recognize the training requirements for resources and given coaching whenever applicable. • Ensured the Shift Operation members have adequately staffed in all shifts so no adhocs. • Installed Domino servers and applied regular Domino Fix Packs and Incremental Installers and done the configuration in Novartis Environment • Lotus Domino Server, Client, SMTP Server, SAMETIME, Workflow Applications, Server Maintenance related problems solve as an escalation. • Prepared SLA report timely for all the team members and updated to customer weekly basis and ensure that resources have used in an efficient manner • Ensured all tasks have associated with server management, server maintenance and server monitoring completed by team on time. • Ensured the knowledge management framework for support service has fully implemented and continuously updated in Knowledge base database with unique incidents to keep support productivity high. • Ensured highest levels of customer satisfaction by focusing on skills and competency administration as well as effective communication skills within the team Show less

• Have gone to Newport Beach California, USA and have done the successful transition in the record time by taking handover from Internal Caraustar Team. • Handled entire delivery operation end to end • Done people Management and provided L3 support.

• Provided L3 support to Cummins customers located at US, UK, China, French, Australia, South Africa, Europe India and various different countries. • Troubleshoot Lotus Domino Server, Client, SMTP Server, PMDF (mail relay server), SAMETIME, Workflow Applications, Server Maintenance, Group shield related problems. • Installed new Lotus Domino Server and configuration in Cummins Environment. • Upgraded domino servers from R5.0.x to R6.5.x in Cummins Environment… Show more • Provided L3 support to Cummins customers located at US, UK, China, French, Australia, South Africa, Europe India and various different countries. • Troubleshoot Lotus Domino Server, Client, SMTP Server, PMDF (mail relay server), SAMETIME, Workflow Applications, Server Maintenance, Group shield related problems. • Installed new Lotus Domino Server and configuration in Cummins Environment. • Upgraded domino servers from R5.0.x to R6.5.x in Cummins Environment. • Worked on remedy to resolve customer problem and troubleshoot lotus domino related any problem. • Ensured that resources have used in an effective manner and support services have delivered as per contracted SLA. • Ensured all tasks have associated with server management & server monitoring aspects have completed on time. • Ensured all support services have delivered as per scope of work document. Show less

SOFTCELL Technologies provided software support business in Messaging & Collaboration Services on Lotus Domino, Exchange and Information Security. I was responsible for Lotus Domino L2 and L3 support on different client locations in India.1. Configured SMTP Domino Server for Ingersoll Sahibabad, Ghaziabad and in all offices in India. 2. Handled Lotus Domino Project with LG Electronics India Ltd., Greater Noida3. Lotus Domino Migration Project from cc mail to lotus notes mail… Show more SOFTCELL Technologies provided software support business in Messaging & Collaboration Services on Lotus Domino, Exchange and Information Security. I was responsible for Lotus Domino L2 and L3 support on different client locations in India.1. Configured SMTP Domino Server for Ingersoll Sahibabad, Ghaziabad and in all offices in India. 2. Handled Lotus Domino Project with LG Electronics India Ltd., Greater Noida3. Lotus Domino Migration Project from cc mail to lotus notes mail with HDFC bank Delhi 4. Completed Lotus Domino Upgrade project with Jubilant ORGANOSYS Ltd. Noida: - 5. Upgraded domino server to 5.05 and configured three SMTP web servers for three Different Domains, Jubilantorganosys.com, Jubilantenpro.com, pacemkt.com and remove Mailer daemon from Head office. Also revamped the address book and remove all Branches pass thru SMTP server. 6. Done Domain shifting project for Jubilant ORGANOSYS 7. Done Lotus Domino R6 Upgrade Project for Jubilant ORGANOSYS 8. Project done for DOMINOS Pizza Ltd9. Mail migration project done with DOMINOS Pizza from Post master messaging System to Lotus Notes 10. Project done for Jubilant ENPRO11. Project done for Jubilant BIOSYS Bangalore Show less

Worked as a Resident Engineer at LG. Electronics India Ltd. and handled Hardware and Network support of Compaq brands & H P brands of Computers and Peripherals that Includes Installation; fault Diagnosis & Corrective Measures taken as part of Maintenance Contract. Software Support that includes Installation and Configuration of Various Operating System and Application Software & Packages

Job Training:- My responsibility was daily Administration & Co-coordinating with Taiwan about New Product. Done Testing New Motherboard, Display Card, Sound Card, Network Card, HDD & CDROM Drive & launching the New Product.