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Umesh Kumar C. Email & Phone Number
Technical Support Analyst
at
Docebo
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Analyst
Location
Toronto, Ontario, Canada
Company size
Who is Umesh Kumar C.? Overview
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Quick answer
Umesh Kumar C. is listed as Technical Support Analyst at Docebo, a with 1018 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Umesh Kumar C..
Umesh Kumar C. previously worked as Customer Success Analyst at Yuja and Customer Service Representative at Foundever. Umesh Kumar C. holds Corporate Account Management, Marketing from Centennial College.
Company email context
Email format at Docebo
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Docebo
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Profile bio
About Umesh Kumar C.
As a Customer Success Analyst at YuJa, I leverage my research and analytics skills to deliver outstanding customer service and support for our SaaS-based Enterprise Video Platform. I have a Master of Business Administration (MBA) in Marketing from Anna University, where I gained knowledge of financial markets and products, and a Postgraduate degree in Marketing Research and Analytics from Centennial College, where I learned how to use various software and tools to collect, analyze, and present data.In my current role, I develop and build relationships with our enterprise clients, provide in-depth training and onboarding, and resolve technical issues. I also communicate and support current customer relationships, and generate sales leads. I have contributed to increasing the user retention rate by 25%, and achieving a 95% customer satisfaction score. I am always eager to learn new things and improve myself. I have completed two online courses on Excel and Finance Essentials for Small Business from LinkedIn, which have helped me enhance my data management and business acumen skills. I am also attentive to detail, collaborative, and adaptable, which are essential qualities for a customer success analyst. Outside of work, I enjoy exploring the world with my friends and family, and pursuing my interests in photography, music, and reading.
Current workplace
Umesh Kumar C.'s current company
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Docebo
4 roles
Umesh Kumar C. work experience
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Customer Success Analyst
-Develop and build relationships with our enterprises through delivering outstanding training and onboarding experiences-Have a working understanding of how SaaS-based products work and how to support customers to use these products-Own end-to-end resolution of technical issues of our SaaS-based Enterprise Video PlatformCommunicate and support current customer relationships-Provide in-depth training of SaaS-based products directly to existing clients.
Customer Service Representative
-Manage large amounts of incoming phone callsGenerate sales leads-Identify and assess customers’ needs to achieve satisfaction-Build sustainable relationships and trust with customer accounts through open and interactive communication-Provide accurate, valid and complete information by using the right methods/tools-Meet personal/customer service team sales targets and call handling quotas-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution-Keep records of customer interactions, process customer accounts and file documents-Follow communication procedures, guidelines and policies-Take the extra mile to engage customers
Dec 2022 - Mar 2024
Sales Manager
- Create strategies to achieve sales targets and motivate the sales team to meet and exceed goals.- Recruit, train, and onboard new sales representatives.- Provide ongoing coaching, mentoring, and performance management to the sales team.- Develop and implement sales strategies to drive revenue growth and market expansion.- Stay updated on industry trends, market developments, and competitor offerings.- Provide product training and support to the sales team to enhance their knowledge and selling skills.- Continuously assess and improve sales processes, tools, and methodologies.
Oct 2016 - Dec 2020
4 education records
Umesh Kumar C. education
Corporate Account Management, Marketing
Postgraduate Degree, Marketing Research And Analytics
Master Of Business Administration (Mba), Marketing
Bachelor Of Science (Bsc), Management
Jaya College Of Arts & Science
FAQ
Frequently asked questions about Umesh Kumar C.
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What company does Umesh Kumar C. work for?
Umesh Kumar C. works for Docebo.
What is Umesh Kumar C.'s role at Docebo?
Umesh Kumar C. is listed as Technical Support Analyst at Docebo.
Where is Umesh Kumar C. based?
Umesh Kumar C. is based in Toronto, Ontario, Canada while working with Docebo.
What companies has Umesh Kumar C. worked for?
Umesh Kumar C. has worked for Docebo, Yuja, Foundever, and Zerodha.
How can I contact Umesh Kumar C.?
You can use AeroLeads to view verified contact signals for Umesh Kumar C. at Docebo, including work email, phone, and LinkedIn data when available.
What schools did Umesh Kumar C. attend?
Umesh Kumar C. holds Corporate Account Management, Marketing from Centennial College.
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