Umesh Dua Email & Phone Number

Noida, Uttar Pradesh, India

• Accountable for Product Management, technology delivery, user experience, Production infrastructure, project management and production security
• Overseeing internal operations, helping to build strong customer relationships
• Managing Rewards and Procurement for clients
• Managing Creative Services across clients
• Verification of business models, process models, data models & workflow
• Setup of framework and responsible for Team development. Mentoring the team on Loyalty framework.

Delhi, India

• Involved in the Solutioning, Estimation, Designing, Implementation and Documentation
• Ensuring systems availability to >99.8%
• New Features identification & implementation into Products
• Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations
• Implementation of Project Management tool for the entire organization
• Tools Used: MS SQL Server, MS Project, ASP.Net, C#, Jira, ER Studio, SSRS, MS Power BI, MS Visio, Selenium

Delhi, India

• Managed various loyalty program for around 20+ clients (India/US/UAE/Europe/Africa) including Oberoi Group, Tanishq, Titan Group, Al-Tayer, Microsoft, Canon, and IndiaTimes, etc
• Involved in Solutioning, Estimation, Designing, Implementation and Documentation
• Managed integrations with partners such as Salesforce, Sitefinity CMS, Synxis, Ingenico, Karix and various billing partners
• Implementation of the retail Loyalty system for India based retail giant
• Tools Used: MS SQL Server, MS Project, ASP.Net, C#, SSRS, ER Studio, IIS

Delhi, India

• Worked on Loyalty Domain
• Technology/tools used - ASP, ASP.NET, C#, VSS, Visual Studio, MS SQL Server, SSRS, ER Studio, IIS, Oracle 9i
• Team Lead involved in writing functional specifications, system analysis, database designing, coordinating with project manager, integration testing and implementation of the system
• Designing the architecture of the main Loyalty platform for the organization
• Implementation of the retail Loyalty system for UAE based retail giant

Delhi, India

• As a Sr. Team Member involved in the designing, coding, implementation and training of Customer Services staff
• Technology/tools used – VB 6.0, VSS, Visual Studio, SQL Server, Oracle 8i, IIS, Java, JSP, JavaScript, Tomcat

Delhi

• Development, Testing and Implementation
• Technology/tools used – VB 6.0, VSS, Visual Studio, MS SQL Server, Crystal Reports

Delhi, India

• Development, Testing and Implementation
• Technology/tools used – VB 5.0, VSS, MS Visual Studio, MS SQL Server and MS Access

Master Of Business Administration - Mba, Project Management

Post Graduate Diploma In Computer Applications, Information Technology

Honours Diploma In Network Centered Computing, Information Technology

Bachelor Of Science - Bs, Industrial Chemistry