IT System Administration

Handling AppleCare Service operation handling service Excellence service Delivery customer satisfaction Revenues And PNL of service centre ACMT & ACiTSupporting customers remotely for application and macOS related queries.• Providing customers support for Hardware related issues up to latest Apple M1 chipset systems.• Using and Configurating of Apple devices on Apple Configurator Tool.• Providing remotely support for macOS and applications and troubleshooting with the help of file permissions and .plist files.• Maintaining system compliance for corporate users.• Providing Extensive support in emergency to corporate users.• Assigning the permission to files and folders maintaining the disk Quota of the user• Maintain console for analyze statistics and tracking reports.• Supporting for JAMF MDM related queries and policies.• Configuration of Microsoft Outlook. Helping users to backup outlook data from PST to OLM format.• Helping users to transfer data from Apple Migration Assistant.• Installation of VMware and Parallel Desktop applications and configuration of multiple VM images through ISO.• Configuration and basic troubleshooting for Windows systems on network level• Take ownership of customers issues and follow problems through to resolution• Improve customer service experience with maintaining strong client relationship with them to facilitate organic growth.• Keep proper records and documents for customer service and taking feedbacks and appreciations.• Control resources and utilize assets to achieve qualitative and quantitative targets and plan according to priorities• To give Training of Mac OS and how to use apple product to customer.• Responsible for all Apple products related issues (iPhone, iPad, iPod, MacBook Pro, iMac, Apple TV)• Working with Apple GSX tools & Logging the call and taking follow-up up to solution.• Keep ahead of corporate’s developments and apply best practices in the areas of improvement.

Handling AppleCare Service operation handling service Excellence service Delivery customer satisfaction Revenues And PNL of service centre ACMT & ACiT•• Experience as part of launching service centre.•• On-Site, Mail-in & Carry in diagnosis & troubleshooting.•• GSX Purchase Entry, aligning all things with internal account team for payment within TAT.•• GSX Administration.•• AST Server Setup.•• Apple service part KBB logistic handling.•• Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation. •• Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems. •• Visits client's places for troubleshooting administering & maintaining LANs, MAC OS X etc. • • Customer Service, Support & Communication. •• Problem Identification & Resolution. •• Systems Installation, Inspection & Maintenance. •• Technical Documentation.

••  ACMT & ACiT•• Experience as part of launching service centre.•• On-Site, Mail-in & Carry in diagnosis & troubleshooting.•• GSX Purchase Entry, aligning all things with internal account team for payment within TAT.•• GSX Administration.•• AST Server Setup.•• Apple service part KBB logistic handling.•• Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation. •• Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems. •• Visits client's places for troubleshooting administering & maintaining LANs, MAC OS X etc. • • Customer Service, Support & Communication. •• Problem Identification & Resolution. •• Systems Installation, Inspection & Maintenance. •• Technical Documentation.

Apple Support

••  ACMT & ACiT•• Experience as part of launching service centre.•• On-Site, Mail-in & Carry in diagnosis & troubleshooting.•• GSX Purchase Entry, aligning all things with internal account team for payment within TAT.•• GSX Administration.•• AST Server Setup.•• Apple service part KBB logistic handling.•• Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation. •• Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of performance problems. •• Visits client's places for troubleshooting administering & maintaining LANs, MAC OS X etc. • • Customer Service, Support & Communication. •• Problem Identification & Resolution. •• Systems Installation, Inspection & Maintenance. •• Technical Documentation.