Chief Administrative Officer, It
CurrentResponsible for oversight of day-to-day IT operations including Platform, Networks, Telecom, Workspace, Unified communications, groupware, and applications. Devising IT policies, procedures, standards, and guidelines across all IT with consistent controls and governance. In charge of IT Service Management, Market Data Management, IT Financials, Workforce managementMajor Achievements: Provided strategic direction for design, development, operations, and support of IT systems Setup a governance around Technology debt and retiring legacy systems Devise aggressive hiring plan and retention strategies to mitigate impact of great resignation Heightened ITIL best practices for managing incidents, capacity and improving stability Manage annual IT budget aligned with business objectives and design business cost allocation model Optimize the market data operations for various business lines