Umesh Kumar Email & Phone Number

Leeds, England, United Kingdom

• Orchestrated the configuration and maintenance of Azure IAAS & PAAS services, including AKS, ACR, Load balancer, App-gateway, Expressroute & peering, ensuring high availability and scalability for critical applications.• Collaborated seamlessly with development & engineering teams to implement robust and scalable functions for workloads and nodes in AKS, utilizing Azure DevOps for efficient deployment management.• Analyzed and addressed re-occurrence of issues, strategically planned and executed service replacements or upgrades, such as transitioning from AAD identity to Managed/Workload identity and migrated from OPA to Azure Policy.• Led the support for application deployments using Azure Kubernetes Service, adeptly handled deployments, workload failures, and event validation using Azure CLI, PowerShell, and insights.• Prof iciently identif ied and resolved CI/CD pipeline failures through meticulous validation of releases, tag notes, and configuration settings.• Proactively monitored and ensured the health, performance, and availability of cloud-native applications, leveraging Azure Monitor, Advisory and Dynatrace.• Demonstrated expertise in life-cycle management of backend app gateway listener certificates, service principals, and secrets for maintaining active infrastructure.• Collaboration with multiple product teams to address and solve problems, fostering knowledge sharing and success stories across the team.• Mentored Level 1 &2 engineers, provided valuable guidance and assistance in overcoming blockers in their tasks.• Created and updated technical artifacts, Standard Operating Procedures (SOPs), and documentation for operational support.• Played a pivotal role in the design and implementation of a Jira ticketing tool focused on cloud front-door for customer convenience in issue reporting and self-healing.

Bengaluru, Karnataka, India

Responsible for creating and maintaining virtual machines (VMs) in the Azure Private could environment.• Stay up to date with Azure Stack/private rollouts and plan for HPE bundle updates.• Manage and address vulnerabilities in both Azure Private and public cloud environments.• Ensure timely patching of Windows VMs hosted on Azure Private and the public cloud, adhering to provided deadlines.• Maintain internal security compliance standards and conduct monthly Qualys checks for assessment.• Analyze and resolve technical issues affecting value streams, and proactively resolve operational challenges.• Recovered the services by failover of VM's caused from unforeseen/disaster activities.• Analysed and resolved technical issues for value streams, actively participating in (ITIL) ServicenowIncident, Problem, and Change records for both Azure private and Public cloud resources.• Demonstrate proficiency in change management activities during both business and non-business hours.• Provide comprehensive support to customers with their resources hosted in Azure Private and the public cloud.• Adapt and amend Network Security Group (NSG) rules as requested by value streams.• Monitor the performance of Azure Private/Stack and public cloud resources, promptly addressing any issues that arise.• Skillfully handle restore requests in the event of VM and other resource failures or outages.• Collaborate closely with hardware and software partners to address and resolve operations issues specific to vendors.• Ensure proper synchronization and troubleshooting of the WSUS tool for effective patching updates.• Enable and whitelist requested URLs or IPs in the firewall proxy to facilitate value stream requests in the public cloud environment.• Perform user access management activities efficiently in the public cloud environment.

Bengaluru, Karnataka, India

• Take responsibility for creating and managing virtual Windows 7 clients in pre-production environments, catering to the needs of developers and testers using VMware.• Perform weekly maintenance activities for VMs, ensuring their proper management throughout their lifecycle.• Provide L2 remote support to promptly resolve VM-related incidents, ensuring minimal disruption to operations.• Manage Infoblox (DHCP) support, effectively adding and removing DHCP IPs as required.• Take on the role of mentoring a team, guiding and supporting them in their day-to-day activities to ensure smooth BAU operations.• Generate change requests in accordance with project and client requirements, facilitating efficient and seamless transitions.• Offer post-deployment support by thoroughly analyzing errors and manually executing scripts for devices that failed during the deployment process.

Chennai, Tamil Nadu, India

• Provided Level 2 (L2) remote support for applications hosted on Windows 7 clients, promptly resolving issues and ensuring optimal performance.• Actively participated in Windows 10 migration activities, assisting in the smooth transition from Windows 7 to Windows 10 for improved compatibility and security.• Achieved 100% adherence to Service Level Agreements (SLAs) while handling and resolving incidents, meeting or exceeding established response and resolution timeframes.• Addressed end-user queries related to application issues on their desktops or laptops by engaging in calls, providing timely and effective troubleshooting and guidance.• Supported access management activities, including password resets and group amendments, for Mainframe, Tandem, and Active Directory systems, ensuring secure and efficient user access.• Conducted remote data migration on end-users' desktops or laptops, securely transferring their data to new devices or storage locations while minimizing disruptions and data loss.