Umesh M Email and Phone Number

Handling technical training programs on tractors & application engg products.(In five languages - English,Hindi,Kannada,Telugu & Tamil).Conduct the product technical trainings and provide hands on trainings to field service team, service managers and Dealer service team.Motive,train, develop and manage dealers and dealership personnel.Carry-out on site customer training.Proactively create the readiness in field for all new products.Drive competency based training programs across the network.Study and develop the new training materials for new products.Development / Update of product service repair manuals in regional languages.Gather market / competition information.

Ares Service & sales In-charge of Madhya pradesh, Chattisgarh & Vidharba.Dealer development, Dealer audit & Training for dealer personnel.Support/coordinate distributors in spares sales.Training and educate distributors personnel. Conduct trainings for OEM dealers and STU depot personnel.Spares sales as per the monthly targets.

Managing field service activities.Job allocation to workers and guide to workers in technical matters.Carryout investigation of customer complaints & resolution.Prepare product performance reports & documentation of service activities.To analyze the technical complaints of the vehicle in the field.Carryout service camp activities to promote Vehicle sales.Respond to customer/service calls & resolve customer complaints. Keep fully abreast with company manuals, Technical publications & bulletins.Interaction with spares dept. to keep min. inventory control.Responsible for achieved the targets given by management.Strong background in field operations/customer service (hands on).

Trainee.