Spearhead the daily Retail Banking Operations and sustain superior customer service standards of a full service bank branch covering all aspects viz., branch operations, lending, customer service, day-to-day MIS reporting within TAT and in accordance with the Bank’s guidelines. Ensuring achievement of overall Branch Targets by generating business and cross sales; responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship ManagementAdministering entire branch operations like Inward Clearing, Outward Clearing, CMS Operations, Remittances Operations, Transfer cheques processing, CASA Account Opening & Closing Operations, etc.Steering work encompassing ECS, RTGS, NEFT, SWIFT Transfer & making expenditure review report, suspicious transaction report; sorting & distributing incoming mail; prioritizing invoices according to cash discount potential & payment terms; conducting process check requests.Joined custodian for cash and security stationary; Responsible to maintain a daily record of in and out movement of security stationery. Conducting daily cash balance checking & ensuring that all cash related records are properly maintained. To evaluate proposals of customers for Home Loans, Loan against Property, Lease Rental Discounting, Business Loan and Working Capital Funding. Conducting Credit Appraisal of Loan applications within defined guidelines and accordingly takes decision or recommend for approval to higher authorities. Responsible for the processing of all the transactions related to foreign exchange like FCY cheque collection, TTs, and issuance of FCY DDs and Travellers’ cheques.Managing Internet Banking Queries Resolution in consultation with Internet Banking Dept.

Addressing to customer complaints entailing Saving Account, Salary Account & Retails Business Development.Working in coordination with the processing center for account activation. Maintaining positive relationship with potential and existing customers for new business opportunities. Monitoring branch operational activities and providing necessary feedback and encouragement to staff to optimize the service; processing loan applications and financial transactions for customers; assisting in opening new accounts and marketing banking products and services. Understanding customer needs and recommending appropriate product and services. Conducting outreach activities to generate new customers; addressing queries and concerns from customers regarding accounts, service fee, bank statement and product details. Tracking SE, MRE logins, ASM performance, and branch wise performance on a daily basis.