Umesh Monga - Certified Scrummaster Prince2® Csm® Email & Phone Number

Delhi, India

Gurugram, Haryana, India

1. Managed Digital, Voice-Based, Billing System-Based SMS, and USSD-based "+services hosted with African clients including Vodacom, Airtel, MTN, TIGO, Somtel, and Zantel.2. Managed solution deployment, configurations, migration, daily operations, upgrades and revenue generation to align with evolving business requirements. This included developing detailed test plans and ensuring on-time completion.3. I manage tickets and consistently meet scheduled deadlines. Additionally, I assist my team members in closing tickets promptly, especially when they are approaching their timelines.4. Developed project plans, established priorities, and maintained critical checklists for effective project execution.5. Collaborated closely with project stakeholders from technical, business, and client teams to ensure seamless coordination.6. Coordinated daily tasks to achieve service targets and assessed suppliers based on quality, timeliness, and compliance to maintain cost control and optimize operational efficiency.7. Prioritized maintaining professionalism and delivering exceptional service to all customers.8. Led daily meetings to identify improvement strategies and foster open communication across teams to address ongoing and pending tasks.9. Conducted daily reports analyzing each account's performance and focused on continuous performance improvement.10. Monitored daily revenue for each service and applied performance data to enhance operations, adapt to current business conditions, and forecast future requirements.11. Ensured 24/7 operations and platform support, meeting network uptime Service Level Agreements (SLAs).

Gurugram, Haryana, India

❖ Work closely with Product Owner in backlog management and continuous delivery of features.❖ Educate and reinforce scrum methodology and agile framework to scrum team members and stakeholders.❖ Direct and lead development team from project initiation through the delivery of final product.❖ Managed project scope to ensure delivery was compliant with scope commitment.❖ Tracked and managed product backlog, burn down metrics, velocity and task breakdown.❖ Addressed problems through risk management and contingency planning.❖ Protect development team from outside distractions, impediments, team conflicts, and maintain focus on product backlog and project timeline.❖ Planned and monitored project budgeting and guided projects to completion on time, within scope and on budget.❖ Operations and Deployment of products offered to African clients like Vodacom, Airtel, MTN, TIGO, Somtel and Zantel.❖ Responsible for solution deployment, configurations, maintenance, operations, up-gradations and revenue which are required to meet growing business requirements.❖ Responsible for devising the project plan, establishing the priorities & critical checklist in projects.❖ Effectively coordinating with project stake holders from technical, business & client teams.❖ Collaborate on daily meetings and achieve service targets.❖ Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.❖ Maintain business professionalism and delivering exceptional service to every customer.❖ Spearheaded daily meetings to identify improvement strategies, discuss on ongoing and pending tasks by open communication within cross teams.❖ Daily Report analysing of each account and focus on performance improvement.❖ Analysing service wise daily revenue of each account.❖ Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

New Delhi Area, India

• Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.• Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.• Provided strategic allocation of resources to various departments and managers in alignment with needs.• Analyzed and reported performance data, translating findings into practical improvement actions.• Created reports, analyzed and interpreted data, including expenses and competition information.• Enhanced supervisory and leadership abilities by working closely with mentoring.• Worked with Senior Management, Business & Release Management to understand the vision of the product (Roadmap), prioritize and develop software release planning.• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. • Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burn down charts.• Determined the team capacity & velocity from historical data. Created Work Break down structure (user stories) and corresponding activities (tasks).• Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.• Introduced & taught Scrum, functional testing, performance testing, test case management & User Acceptance Testing (UAT).

Noida Area, India

• Implementation & Operations of VAS services hosted at TATA Teleservices (PAN India) & Africa (Airtel, MTN, TIGO, VISAFONE, GLOBACOM). • Responsible for solution deployment, configurations, maintenance & up-gradations which are required to meet growing business requirements.• Skillfully deployed as well as managed more than 200 servers at Domestic and International level i.e. PAN India, African Countries – Benin, Tanzania, Nigeria, Rwanda• An out-of-the-box thinker with a proven track record of streamlining workflow and creating a team work environment to achieve revenues and objects • KPI, Report analysis for VAS Optimization. • Responsible for customer complaints & service issue resolution keeping no/minimal downtime. • Handled VAS Platforms National & International launches for Telecom Operators. • Hands on experience for creation, integration and acceptance testing of E1 trunks with operators and generating test reports for commercial traffic opening. • Responsible to check network performance related alarms for any kind of ASR degradation, route blocking & signaling links utilization monitoring. • Hands on working experience on SS7 Platform & Applications. • 24*7operations & platform support along with maintaining network uptime SLA.

Master Of Business Administration - Mba, Operation Management, 7.05

Bachelor Of Computer Appli - Bca, Computer Application, 61%