Umesh Pathak Email & Phone Number

I have over 14+ years of experience in Supervisor and technical support role in VSAT and IP networking induscties. Management of Customers account and L2 technical support on IP, Voice, and VSAT .Apart from my Professional Experience I have attained following industry Standard Professional Certification..ılılı.Cisco Systems.ılılı. : CCNA.CCNP Summary of technical skils.*Sound knowledge and experience on Various VSAT technology like SCPC/MCPC,TDMA etc.*Good understanding and hands on experience on IP layer.*Layer 2 protocol:VLAN,VTP,STP,RSTP etc *Layer 3 protocol:RIP,EIGRP,OSPF,BGP,MP-BGP*Implementing and troubleshooting of QoS.*Elementary knowledge on VoIP.*Hands on Experience on various Cisco Routers like 2800,2900,3600,3800 ect.,also on layer 2 switches like cisco ,HP,3Com etc*Managing Team of NOC engineerings. Creating SOP for smooth operation in the NOC.Working with other team members in standardizing the processes.*Work with Team to achieve the SLA for NOC.*Managing the accounts of assigned customer,including reporting,handling Level 2 escalation related to service assurance.*Providing supports to Field engineers and Level 1 operators related to all RF and IP layer.

Listed skills include Vsat, Troubleshooting, Ip, Ccna, and 19 others.