Who is Umesh Ray? Overview
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Quick answer
Umesh Ray is listed as Senior Consultant at IntouchCX, based in West Bengal, India. AeroLeads shows a matched LinkedIn profile for Umesh Ray.
Umesh Ray previously worked as Customer Service Executive at Smartcoin Financials and Help Desk Specialist at Sobha Rose Apartment. Umesh Ray holds Bachelor'S Degree, English Language And Literature/Letters, 2Nd from Gauhati University.
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Email format at IntouchCX
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IntouchCX
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Profile bio
About Umesh Ray
Experienced in Customer Support with a demonstrated history of working in the information services industry. Skilled in Microsoft office, Banking, Customer Retention, Back Office Operations, and Administrative Assistance, strong analytical communication skills in four languages i.e English, Hindi, Bengali, and Assamese with a Bachelor's degree focused on English Language and Literature from Gauhati University.
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Umesh Ray's current company
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4 roles
Umesh Ray work experience
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Senior Consultant
CurrentWorked on client approved projects with deadlines.Handle escalated customer issues and provide timely and effective solutions to customer complaints.Develop and implement customer service strategies to improve the customer experience.Monitor customer interactions and provide feedback to team members to improve their performance.Collaborate with other departments to ensure a seamless customer experience
Mar 2021 - Present
Customer Service Executive
Negotiate with customers to establish payment plans and resolve outstanding debts.Utilize collection software tools to track and manage collections and provide regular reports to senior management.Ensure compliance with industry regulations and best practices.Contacted customers with past-due accounts to negotiate payment arrangements and resolve outstanding debts.
Nov 2019 - Feb 2020
Help Desk Specialist
Sobha Rose Apartment
Oct 2018 - Nov 2019
2 education records
Umesh Ray education
Bachelor'S Degree, English Language And Literature/Letters, 2Nd
Gauhati University
Higher Secondary, Art/Art Studies, General, 1St
Assam Higher Secondary Education Council
FAQ
Frequently asked questions about Umesh Ray
Quick answers generated from the profile data available on this page.
What company does Umesh Ray work for?
Umesh Ray works for IntouchCX.
What is Umesh Ray's role at IntouchCX?
Umesh Ray is listed as Senior Consultant at IntouchCX.
Where is Umesh Ray based?
Umesh Ray is based in West Bengal, India while working with IntouchCX.
What companies has Umesh Ray worked for?
Umesh Ray has worked for Intouchcx, Smartcoin Financials, and Sobha Rose Apartment.
How can I contact Umesh Ray?
You can use AeroLeads to view verified contact signals for Umesh Ray at IntouchCX, including work email, phone, and LinkedIn data when available.
What schools did Umesh Ray attend?
Umesh Ray holds Bachelor'S Degree, English Language And Literature/Letters, 2Nd from Gauhati University.
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