Architected and designed onboarding solution for TurboTax Live experts, which generated 90 mil in revenue in first year. Designed system that would hire CPAs & EAs and enable them to be productive to the serve customers in 3 days with 0.7 % error. Automated process which was manual, error prone and unsecure. This enabled Intuit for Gig Economy.Designed and built solutions across multiple platforms• Hiring process using applicant tracking system (ATS) and HCM (ICIMS & Workday)• Designed data structure and Management of Experts with reporting capabilities (Salesforce)• Designed solution to automate order creation/update/cancel & return with UPS to ship laptops to Experts and automated asset tracking. Security Solutions (Zero Trust):• Designed Identity and Access Management (IAM) to provide role-based access to tools and applications (Oracle Identity Manager -OIM, ServiceNow, Salesforce)• Designed automated approval and ticketing system for SOX complaint applications (ServiceNow)• Designed and integrated 26 tools/apps for automated access provisioning using IAM. (Salesforce, Amazon Connect, Siebel, Slack, Box, Glance, BRM, ININ, Litmos, eWFM - Aspect etc.)• Designed Password Management Portal on AWS.• Implemented appropriate network access (VPN) based on employee type.• Designed and implemented MDM (Airwatch) solution to enforce network access control and secure data.• Implemented CASB (NetSkope). Used API introspection capabilities and enforce access control for SAAS applications like Slack and Box.• Worked with multiple SAAS vendors to configure and implement SSO using SAML to secure access.• Collaborated with fraud detection team to identify risk and detect fraud.• Designed automated processes and solutions to comply with GDPR & CCPA for workforce.• Designed and led the product development to build enterprise group management systems.

People (Human Resource)Building and innovating HR Technology space for our internal customers (employees and managers) and our external customers (active and passive candidates). As an architect solved legal and compliance policy of managing contingent workforce by evaluating and selecting the right Vendor Management System for managing contingent workforce. That helped Intuit to save money, time and be compliant. Designed end to end integrated of this platform with Intuit’s technology landscape (Workday, Oracle Finance, Salesforce & Career site) As an architect did re-platforming of Talent Acquisition Systems to solve for Speed to hire, Quality of hire and Experience for candidates to accelerate Intuit’s growth. Designed end to end experience for candidate and recruiting team experience by integration systems, using leading edge technology and data for analysis and reporting. Design included cross platform integration of Job Requisition, Talent Marketing, Applicant tracking system, Job posting & branding for internal & external, Onboarding to internal systems. Places (Workplace Management)Architect and build a single emergency communication platform capturing traveler, worksite, and home locations in a single rapid communication platform to alert employees of any critical events or emergency to keep them safe. This was to comply with safety policy defined by Global Safety and Physical Security team. This solution also helped to eliminate manual work and errors.As an architect, designed solution to enhance Places team’s ability to deliver to employee an awesome experience in managing their workspace efficiently and monitor the portfolio occupancy performance effectively. Design data collection and made use of it to monitor and utilize it for reporting which included integration of badging data. Implemented and integrated Space Management system for onboarding and for way finding.

Identified capability gaps, evaluated existing applications and build technology map to help employees to collaborate seamlessly and increase their productivity securely. Evaluated new technology, build and integrated applications to provide employee awesome end to end experience. Built conversational UI Bots to provide help. Some of the applications implemented Enterprise Search, Airwatch, Blue Jeans, Jive, Box, Gsuite, Slack, Short Link, Group Management, Ustream, and Office 365 (Sharepoint).Transformed Personal Productivity Tools and created Great Meetings & Effective Real-Time Interactions with end to end user experience.Implemented MDM (mobile device management) to manage mobile device and deliver content and applications that are useful for employee productivity.Designed and migrated few locally hosted applications to Amazon AWS cloud so they are secure and scalable along with CICD in place to deploy code.

Designed and configured systems to host and scale intranet and search applications which included load balancing (F5, LTM & GTM), high availability and disaster recovery. Implemented monitoring and alerts so operations team could manage these systems proactively. Performed load testing to make sure systems can sustain the load for which it has been designed. These servers were all hosted in Intuit datacenter.Designed solutions to find conference and room booking using Intranet and mobile app. Designed web based mobile app to deliver corporate news. Developed a plan to migrate Intranet from locally hosted to cloud.

Build, develop and manage Intranet site. Build platform for publishers to publish content to keep branding and layout of the site look professional. Build notification system to alert any outages or announcement on the site which was targeted to different audience. Built and developed site to target content like benefits, holidays, expense submission etc. based on geo location. Configured and managed search by tuning and biasing every month to improve user experience.

Developed shopping cart that could be used across different intuit product sites using ATG technology. Build web marketing campaigns.