Operations Management• Framed SOPs and guidelines to be followed for Process Management in execution of operations to create a standardized approach to work • Demonstrated operations control by executing projects within budget and at process maturity.• Led the Training and Development team introducing improvements in operational efficiency.• Framed the performance matrix for both development activities and daily transactions, and evaluated their outcomes against SLA’s.• Built integration systems for communication and feedback mechanism increasing operational efficiency.• Responsible for identifying the area of process improvement and establish effective and efficient processes.• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SLA’s.