In my role as a Manager of the SRE team at Equinix Digital Services, I lead a skilled and diverse group of engineers across APAC, EMEA, and AMER. Our focus is on supporting Network Engineering and Service Operations to ensure the reliability and efficiency of the Global Service Provider network, which encompasses MPLS, BGP, Segment Routing, and various L2/L3 VPN services.Key Responsibilities:Leadership and Coordination: Oversee the global SRE team, ensuring seamless operations and effective on-call support with a structured rotation schedule to optimize coverage and reduce workload.AI-Powered Tool Development: Spearhead the development and integration of AI tools that harness internal knowledge sources, streamlining data access, reducing Mean Time to Resolution (MTTR), and enhancing case handling efficiency.Automation and Monitoring: Drive the creation and implementation of self-healing processes and automation engines for tasks like traffic draining, minimizing maintenance disruptions while ensuring robust risk assessments and network stability.Proactive Network Observability: Design solutions for comprehensive network visibility, including monitoring, and integration with tools for enriched data correlation and proactive issue mitigation.

Manage a team of Tier 3 technical support professionals at EquinixResponsible for providing technical support for Equinix products, including Fabric, Equinix Connect, IX, and Metro ConnectOversee team members' workloads, ensuring timely and effective handling of ticketsProvide coaching and feedback to team membersStay up-to-date with product technology trends and updates by collaborating with Design and Implementation teamsAct as an escalation point for customer tickets, ensuring efficient and effective resolutionsManage SLA for customer tickets, monitoring ticket volume, response times, and resolution timesProvide mentorship and guidance to team members for technical skill developmentCollaborate with the Service Management Center (SMC) in incident review and continuous improvement effortsWork towards improving overall customer satisfaction and technical support effectiveness

As the Manager of the Network Team at Colgate Palmolive, I led the Automation, Operations, and Design of the company's Global Network Infrastructure. I delivered numerous automation projects, including Network Monitoring, Inventory Management, and Network Isolation Automation, which helped save time, effort, and costs.I pioneered automation in the infrastructure teams and trained cross-functional teams to understand its benefits. I also deployed an SDWAN solution, replacing legacy WAN infrastructure, and delivering a next-generation network to support Google apps and SAAS cloud applications.I liaised with other infrastructure teams to keep the network up to date and meet the latest application requirements. Additionally, I designed and deployed SDWAN infrastructure in the Google Cloud platform and created solutions for a multi-region Google Cloud Platform.I led training programs within the team to help them upskill and grow. Lastly, I managed team performance reviews, conducted quarterly check-ins, promotions, and annual salary revisions.

- Lead architecture and design at various levels and various technologies- SDWAN, Remote Site LAN Network, Wireless and Datacenter technologies- Single point of contact for high priority trouble tickets and issues

- Lead operations and management of Colgate Palmolive’s Global WAN Network- Design and implement Cloudgenix SDWAN for the WAN network - Liaise with other infrastructure teams to maintain the Network relevant based on application requirements.- Lead Network automation and explore possibility of using programmatic interfaces to reduce repetitive work and deliver efficiency

- Network implementation and deployment Engineer at Deutsche Bank large scale project and operations for Deutsche Bank India, Sri Lanka and Pakistan Network.- End to End project implementation to start with the Technical design documentation, finalizing the BOM, design and handover documentation.- Maintain high availability rate for all Infrastructure for Deutsche Banks Network in India, Sri Lanka and Pakistan.- Major Responsibilities:- Change Manager: Plan and implement network and firewall changes are planned in advance with proper change implementation and roll back plans. Verify all configurations and test plans and present the changes in the Global Change management meeting.- Incident Owner: Handle level 2/3 escalations for all incidents. Follow all incident management procedures for all incidents.

Network Operations Management: Led day-to-day operations at the Network Operations Centre, overseeing network performance and ensuring seamless connectivity across all WAN locations for the Aditya Birla Group.Routing Protocol Configuration and Troubleshooting: Configured and troubleshot routing protocols, including OSPF, EIGRP, and BGP, ensuring optimal routing performance and reliability across the network.Network Design and Migration: Played a key role in the network design and transition from EIGRP to a BGP-based network, leveraging multiple MPLS providers to enhance network scalability, resilience, and performance.Access Control and Security: Implemented port-based access lists at branch locations to enforce network security and access control, safeguarding sensitive data and resources.Customer-Focused Solutions: Delivered network solutions tailored to customer requirements, translating technical needs into effective and scalable configurations.Technical Support and Troubleshooting: Provided expert technical support for complex routing issues, swiftly diagnosing and resolving problems to maintain network stability and minimize downtime.Vendor Coordination and Issue Resolution: Coordinated with service providers for link-related issues, managing escalations and follow-ups to ensure prompt resolution and minimize service interruptions.Uptime Assurance: Monitored and maintained high uptime across all customer WAN locations, proactively addressing potential issues to ensure uninterrupted service.Network Configuration and Upgrades: Configured new links and branch routers, performed IOS upgrades, and ensured that all changes were processed through a robust change management system, maintaining network integrity and compliance.

Network Maintenance and Support: Managed the network infrastructure for Mumbai North-Zone, including Cisco 3700 and 3800 series routers and Catalyst 2950 switches, ensuring stable and efficient operations across all branches and ATMs.Issue Identification and Troubleshooting: Diagnosed and resolved network issues related to channelized E1, ISDN PRI, and BRI lines, improving connectivity and reducing downtime for critical banking services.Vendor Management: Worked closely with telecom providers MTNL and BSNL to oversee the maintenance of channelized E1 and PRI lines on both copper and fiber optic media, enhancing the reliability of communication channels.Connectivity Management: Monitored and maintained leased line connections with ISDN backups, ensuring consistent network availability and performance for all branches and ATMs within the zone.Configuration and Deployment: Configured Cisco 1700 and 1800 series routers for new branch deployments, optimizing network setup processes to support rapid expansion and seamless integration of new sites.Uptime Assurance: Ensured high uptime for all branches under the Mumbai North Zone, proactively addressing potential issues to maintain continuous service availability.Reporting and Documentation: Created detailed daily reports on network performance and maintenance activities, contributing to strategic decision-making and operational improvements.