As the IT Supervisor in Pullman Dubai Creek City Centre Hotel and Residence, I provided leadership and ownership of the overall IT service delivery for the property.Key responsibilities included were evaluating user needs and system functionality to ensure that prevailing IT facilities meet the brand’s quality standards, providing prompt solutions for the received guest complaints in a timely manner to ensure guest satisfaction and Involving with team members for uplifting current technologies to improve the client services.Spearheaded successful delivery of some key projects for the property in accordance with the Accor Digital Plan. Involved in Pullman Deira City Centre Residence pre-opening to set up and configure all the IT related systems.Bandwidth utilisation to optimise hotel guest internet services that enabled high-speed internet access and reliable connection which in return decreased guest complaints.

As the IT solutions officer in Pullman Dubai Deira City Centre, I carried out all the level 1 and level 2 technical support for the property. And provided technical support via helpdesk for a wide range of internal & external applications.Liaised and interacted with vendors for problem reporting and resolving issues. Reviewed and maintained proper service level agreements for all the IT related services and products.Responsible for troubleshooting of all POS issues, Printer, Cash drawer and connectivity issues to ensure flawless functionality.