As a committed pharmacist at a non-profit Federally Qualified Health Center (FQHC), I am passionate about improving patient outcomes and advancing health equity. With expertise in chronic disease management, medication therapy management, and patient education, I work closely with underserved communities to ensure they receive comprehensive, compassionate care. My role involves not only dispensing medications but also providing critical support to patients navigating complex health conditions. I am dedicated to reducing health disparities and enhancing the quality of care for all patients, regardless of their socioeconomic status.

Supervised a team of three pharmacy staff members, ensuring efficient workflow and productivity.Conducted regular staff meetings, provided training, and set performance goals to maintain a high-performing team.Oversaw daily pharmacy operations, including prescription dispensing, inventory management, and compliance with regulatory requirements.Implemented inventory control measures, reducing waste and optimizing medication stock level.Provided excellent patient care by offering medication counseling, ensuring accurate dosing, and addressing drug-related inquiries.Collaborated with healthcare providers to optimize medication therapy for patientsMaintained strict adherence to state and federal pharmacy regulations and standards.Conducted internal audits and quality assurance checks to guarantee safe and efficient pharmacy practicesImplemented error-reduction strategies and monitored prescription filling processes to minimize medication errors.Educated staff on safe medication handling and best practicesFostered a patient-centric environment by addressing customer concerns, resolving issues, and ensuring a positive customer experience.Developed and maintained strong relationships with healthcare professionals and providersUtilized pharmacy management software to streamline prescription processing, maintain patient records, and enhance overall efficiency.Stayed updated on emerging pharmacy technology trends and integrated them into operationsManaged the pharmacy budget, optimizing costs while maintaining the quality of pharmaceutical services.Implemented cost-saving measures without compromising patient care.Stayed current with industry trends, new medications, and best practices through continuous education and professional development.Conducted staff training sessions to ensure a knowledgeable and skilled teamDeveloped and implemented emergency response plans, including disaster preparedness and response protocols for the pharmacy.

Led a team of 12 pharmacy staff members, fostering a collaborative environment that consistently met and exceeded performance metrics and customer service goals.Implemented streamlined inventory management procedures, reducing medication discrepancies by X% and ensuring compliance with state and federal regulations.Demonstrated a commitment to patient well-being by providing counseling on medications, immunizations, and health-related topics, resulting in increased customer satisfaction and loyalty.Successfully managed the pharmacy budget, optimizing cost control strategies while maintaining high-quality pharmaceutical services.Ensured compliance with all safety and quality standards, leading to a perfect score on state inspections during tenure.Thrived in diverse pharmacy settings, seamlessly transitioning between multiple high-volume stores across North Carolina, and consistently delivering top-notch pharmaceutical care.Expertly handled urgent medication dispensing and counseling during flu seasons and other healthcare emergencies, maintaining the highest level of patient care.Conducted comprehensive medication reviews, identifying potential drug interactions and therapeutic alternatives to optimize patient outcomes.Built strong rapport with patients and healthcare providers, earning recognition for excellent customer service and efficient prescription processing.Demonstrated the ability to step in at short notice, ensuring uninterrupted pharmacy services during staffing shortages, peak periods, and emergencies.Maintained an impeccable record for error-free prescription filling and adherence to strict medication protocols.Ensured compliance with state and federal regulations in all work settings, maintaining up-to-date knowledge of evolving pharmacy laws.Effectively communicated with healthcare teams, patients, and caregivers to provide comprehensive medication information and counseling.

As a Clinical Staff Pharmacist at Piedmont Health, a federally qualified health center (FQHC), I dedicated myself to the mission of delivering high-quality, accessible, and affordable medical care. My responsibilities included:Expertise in Chronic Disease Management: I managed a wide range of chronic diseases, including psychiatric disorders, pain management, diabetes, dyslipidemia, hypertension, anticoagulation therapy, COPD, and more.Patient and Professional Education: I had a profound passion for patient education and collaboration with healthcare professionals to optimize patient care. Utilizing modern technology, I actively worked to enhance patient outcomes.Compliance and Regulatory Expertise: My role required an in-depth understanding of pharmacy practice and compliance issues, as well as proficiency in safety regulations and regulatory requirements such as JCAHO, 340b, DEA, FDA, and others.

While at Connolly, my role involved scrutinizing Medicare billing practices within the healthcare industry, including healthcare systems, pharmacies, and medical practices spanning multiple states. I leveraged my clinical expertise to develop algorithms that unveiled numerous discrepancies and inefficiencies in billing and payment systems.This experience exposed me to the intricacies of identifying errors versus fraud in a landscape where mistakes were rampant. I vividly recall questioning how to differentiate between the two when errors led to vast overpayments. For instance, a single coding error could inflate a $600 claim to an astonishing $60,000 due to pass-through systems and a lack of controls.Furthermore, I gained insights into the disparities within payment contracts negotiated between Medicare and healthcare administrators, often favoring powerful health systems. Identical services received differential reimbursements based on affiliations. For example, a Rheumatologist in a provider practice might receive $5,000 for an infusion, whereas the same service, once the practice was acquired by a powerful hospital system, could fetch over $50,000.In some instances, pricing was artificially inflated because payment contracts were tied to billed amounts. I also discovered practices like spread pricing by pharmacy benefit managers (PBMs) and other tactics that maximized profits while keeping rebate and payment details confidential. These practices, including Kabuki drug pricing constructs and pay-for-delay arrangements, ultimately benefit PBMs, health plans, and manufacturers at the expense of patients. Unfortunately, the landscape has seen minimal change, and patients continue to bear the brunt of these complexities.

Accurately process physician drug orders and conduct thorough medication reviews.Provide valuable drug information and guidance to healthcare professionalsCollaborate with hospital staff for Drug Utilization Review (DUR) and perform comprehensive patient chart reviews to optimize drug therapy.Safely prepare sterile chemotherapy and IV admixtures for cancer patients in an aseptic environment.Calculate and closely monitor medication doses for IV preparations.Assist with patient entry and discharge medication reconciliation.Provide vital support to emergency medicine and trauma teams during Code Blue situations.Proficiently program Meditech software to create dosage range flags, enhancing medication management efficiencyCollaborate with healthcare providers to manage patients requiring pharmacokinetic monitoring, including those on medications like Coumadin, Vancomycin, and Insulin drips.Develop specialized treatment plans for intensive care unit (ICU) patients, ensuring optimal care.

* Managed and executed pharmacy operations including DUR, preparing prescriptions, advising physicians, counseling patients, and processing third party plans.* Managed documentation consistent with state laws and regulations. * Managed scheduling of pharmacists and pharmacy staff.* Managed optimum inventory levels.* Conducted job interviews, hired new employee's and trained pharmacy staff consistent with Target best practices.

* Lyophilized formulation development of monoclonal antibodies (mAb) in different phases of clinical development.* Lyophilization process development for high concentration monoclonal antibodies.*Supported Remicade® manufacturing and shipment related technical activities. * Demonstrated leadership and teamwork skills in high-stress, time sensitive projects.* Collaborated with cross-functional teams for smooth transfer of technical processes. * Authored numerous technical transfer reports and SOP's.

• Designed and executed studies for technical transfer of fill-finish manufacturing process. • Performed validation studies such as Formulated Bulk Drug Substance freeze-thaw, filtration, storage and shipment. • Designed and executed studies supporting container-closure for the finished drug product (monoclonal antibodies). • Initiated and optimized controlled freeze-thaw manufacturing process for bulk drug substance.• Coordinated off-site manufacturing, research and development activities with CMO's and CRO's.• Provided technical coaching to fellow associates and staff members. Presented scientific data in technical meetings.

• Mammalian cell culture process development.• Bioreactor and Manufacturing Scale-up • Protein purification process development.• HPLC• Analytical process development