Umesh Chauhan Email & Phone Number

Currently Working for Leicestershire Police Force in an IT Support Analyst role for the effective operation, maintenance, and deployment of critical policing systems throughout Leicestershire and East Midland Special Operations Unit. Before that I have worked British Telecom for 23 years where my roles include Service Desk Analyst, Customer Service and Broadband Technical Help Desk Trainer and Team Leader. I am self-motivated, hardworking with a positive attitude to life, enjoys learning new skills and always up for a challenge. I have a reputation as the ‘go-to’ person to resolve problems and get things done and not afraid to put myself out there. I am flexible, adaptable and embrace change.My background is in customer services, and I have ample experience managing customer relationships, building rapport, taking ownership and using the right words to diffuse unhappy customers at the same time thinking about the unit’s targets and SLA’s. My roles have always included trouble shooting from line faults, broadband faults and software issues and acquired the skill to ask the right questions to get to the root of the problem. I run reports on the database to detect current trends and transfer that raw data on excel which is then presented on monthly demand calls with the relevant stakeholder showing monthly trends. This helps the wider team and customers to determine causes so that we can identify how we can improve the way we work. I am used to working in a pressured and complex environment and in order to cope with this I prioritise my workload by being organised which help me to manage multiple tasks effectively. Working in a busy office and pushing myself to meet challenges gives me a great sense of achievement.

• 

  Charles Keene College

  Business And Finance