As looking my one year performance and potential,Company has promoted me as Senior Executive in Feb. 2013 And Gave me some more responsibilities including my earlier tasks as well.And as a Senior Executive my responsibilities are:-•Monitor all customers touch points for the brand to ensure the marketing and promotional messages are consistent with the brand guidelines and vision.•Receives inbound esclation calls from juniors customer calls in a contact centre environment typically on a single product and or proposition.•Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible.•Achieving individual targets and /or sales goals whilst maintaining quality and compliance.•lead and traind to my team and help them in any typical situation.•manage relationship with some vendors and other stakeholders.•Targeting and prioritisation to Clients and some associations for events, conferences and marketing collateral.•Create and oversee the creative development and content of advertising campaigns (print, digital and social media); advertorials; brand campaigns; direct marketing.•To assist in the delivery of timely, successful marketing material and campaigns with the support of marketing colleagues

About Company:- MR SOFTWARES is the domestic software solution company,And The MR group was established in 1930 and MR SOFTWARES is the latest addition to this group of companies which has came into role in 2008.Company has designed an SCS software,SCS stands for Short Causelist Service.It is a revolutionary software, designed to facilitate the process of causelist information delivery for high court and supreme court advocates.As a subscriber of this software,will get the intimation on a daily basis of his/her cases listed for the next working day.About Profile:- I have joined in MR Softwares in Dec 2011 as a marketing executive for marketing of SCS Software.And my responsibility were:-• Making Outbound Calls, Providing complete details about the service,product,Policy and other products and convince them for making new clients.•Explain the software,service and prices, and answer questions from existing customers.•Adjust sales scripts to better target the needs and interests of specific individuals.•Check to ensure that appropriate changes were made to resolve customers' problems.•Managing a sales database, ensuring all calls are logged accurately, including contact details and any follow up dates or other action required.•Answer telephone calls from potential customers who have been solicited through advertisements.•Maintaining and developing relationships with potential and existing customers via telephone calls and emails.•Solicit cross-selling and up-selling opportunities within the customer care experience.•Take the feedback from potential customers time to time and capturing & applying customers feedback