Umesh Khatri Email and Phone Number

Worked as Microsoft Exchange and Microsoft O365 consultant.

• Working as O365 Admin (Cloud L2 support) and responsible for maintaining MS Exchange 2010 Servers and High Availability.• Creating User mailboxes on Cloud, Assigning Licenses.• Providing L2 support to end user with cloud mailbox issues.• Ensuring proper Email flow in organization and protecting environment from virus, malware, SPAM etc.• Analyzing header of Emails for Delay, SPAM.• Fixing Escalated issues of Distribution Lists, Shared Mailboxes.• Generating health check reports for exchange 2010 servers.• Managing approx.65000 mailboxes on Cloud, access rights and permissions in global scenario. • Troubleshoot exchange database issues.• Perform RCA (Root Cause Analysis) for any outages and high severity issues.• Monitor mail Queues and troubleshoot any related issues. • User mailbox management, recovering deleted mailboxes• Working on remedy tickets ensuring ZERO SLA breach.Successfully completed Training on :a) Microsoft Exchange 2010b) Microsoft O365

Responsibilities: • Scheduling jobs on Mainframe-Zeke, Zena (Cross Platform Scheduler).• Setting up new jobs on Zeke according to project requirement.• Supporting daily batch execution cycles for various countries in the project.• Supporting various production related activities by running jobs on production and Monitoring (Production Control).• Analyse regular failures, find the root cause and fix the problems.• Supporting Adhoc requests such as: Endevor Migration, JCL Maintenance, and TSO User Utility Maintenance.• Working on new user id creation, providing access to the users on datasets and Various RACF related activities, Audit Reports – RACF Administration.• ASG – Zena Administration. Working on Remedy (BMC Remedy, salesforce.com) issues raised by end users :• Incident Management – For Tickets/Incidents• Change Management - For Change Requests (CR)

Imparted Training in : ASG-Zeke , ASG-Zena, Scheduling,People Skills, Marketing Skills.

Worked as an social entrepreneur at Ebiz.com pvt.Ltd... The Objective was to improve the computer literacy rate of India and making masses financially free. We promoted computer education,ethics, values and love among society. Basically It was a sort of Network Marketing business. Enjoyed leading a Team of 75 Associates and Leaders.

PROJECTS1) LIBRARY MANAGEMENT SYSTEMPlatform : C++(File Handling) Description The aim of the project was to provide a System that can maintain the record various book available in Library, their management and manipulation and the details of books being allotted to various students. For the Front end Object Oriented techniques of C++ were used and the traditional system served the purpose of database. Role : Designed ,developed and tested.; 2) Mart'11 (An online shopping store)Platform : Java Server Pages(JSP) Description: The Project was made with an objective of providing an ease of shopping through internet i.e. online shopping. The various modules in the project were coded to register as regular customer,to purchase the items and billing etc.Role : Designed ,developed and tested.