As the Group General Manager at The Acacia Hotels & Villas, I oversee the operations and performance of a chain of luxury hotels and villas in India and abroad. I have more than 27 years of experience in the hospitality industry, including 12 years as a General Manager in reputed hotels and resorts in India and overseas. I hold a HACCP certification and a Bachelor of Commerce degree.My core competencies include hospitality management, business development, customer service, revenue generation, cost control, and strategy development. I have a proven track record of increasing revenues, streamlining workflows, and controlling costs in various phases of business operations. I have also significantly improved the organizational effectiveness, image, and customer satisfaction of the hotels and resorts I have managed. I am committed to ensuring the highest level of customer service at all times and resolving complaints and issues efficiently and accurately. I have excellent interpersonal, communication, team building, and management skills.