Umesh S Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

**Student Supervisor, Parking Operations**• **Leadership:** Supervised a team of up to 100 student employees at Cleveland State University's parking operations, overseeing both graduate and undergraduate staff members.• **Customer Service:** Delivered personalized customer service, ensuring client satisfaction and loyalty by proactively addressing concerns and implementing effective solutions.• **Problem Solving:** Managed troubleshooting, repair, and maintenance of equipment, and electrical components, utilizing root cause analysis and continuous improvement techniques to minimize downtime and enhance efficiency.• **Project Management:** Led project planning and execution, maintaining strict adherence to timelines, budgets, and quality standards. Managed inventory and procurement processes to support project needs.

India

•Data Accuracy Improvement: Implemented data validation processes resulting in a 20% reduction in errors and discrepancies, enhancing overall data accuracy and reliability.•Efficiency Enhancement: Streamlined data collection and entry procedures, reducing data processing time by 30%, leading to improved productivity and timely delivery of reports.•Quality Assurance Achievement: Developed and implemented data quality assurance measures that increased data integrity by 25%, ensuring compliance with industry standards and regulations.•Performance Metrics Optimization: Utilized data analysis techniques to identify key performance metrics, resulting in a 15% improvement in operational efficiency and informed decision-making across departments.

India

● Collaborated with cross-functional teams (sales, IT, and human resources) to collect and analyze data, ensuring project objectives aligned across multiple departments. This included gathering sales performance data and IT system efficiency metrics, which were used to optimize departmental operation● Gathered and analyzed large datasets from different departments, providing insights on operational efficiency and recommending actionable solutions that resulted in a 15% improvement in workflow efficiency● Automated data reporting processes using Python and SQL, reducing manual reporting tasks by 30% and improving data accuracy. Developed scripts to pull real-time data for key business metrics● Communicated with international teams to ensure cultural sensitivity in data reporting, adapting reports to reflect regional practices and improving report accuracy and relevancy by 10%● Delivered critical updates and data-driven reports to senior management, facilitating informed decision-making on project progression and overall organizational goals. Used data visualization tools to present clear, actionable insights from complex datasets

Master'S Degree, Management Information Systems, General

Bachelor Of Technology - Btech, Electrical And Electronics Engineering