Umar Mirza Email & Phone Number

London, England, Gb

As an architectural lead within the Global Strategic Alliances organization supporting IBM, I assumed a leadership role in driving collaborative efforts with IBM CTOs, Practice Leads, and Architects to shape innovative technology strategies, develop cutting-edge solutions, and communicate the latest ServiceNow strategies. Besides championing ServiceNow's value proposition and increasing consumption, I provided thought leadership and fostered collaboration with cross-functional teams to ensure customer success.Cultivating trusted advisor relationships at the CTO level, I ensured top-down execution while mentoring peers and colleagues to foster continuous learning and growth. Additionally, I played a key role in co-creating joint Go-to-Market (GTM) solutions, leading digital transformation initiatives, and spearheading architecture and design engagements.

London, United Kingdom

As a Senior member of the Global Strategic Alliances and Channels team aligned with KPMG & Accenture, I took on a leadership role in driving pre-sales Solution Consulting initiatives alongside our strategic partners, aiming to optimize platform value within our key accounts. My responsibilities included understanding and addressing business and technical challenges with a focus on solution value, identifying the ROI of ServiceNow solutions for transformative business impact, and providing thought leadership through workshops and enablement sessions. Additionally, I ensured our team stayed abreast of competitive analyses and differentiators, conducted transition briefings in collaboration with Sales & Professional Services, and played a pivotal role in mentoring and training colleagues, fostering a culture of continuous learning, growth, and leadership development within the organization.

London, United Kingdom

As a member of the Managed Service Provider team, I assumed a leadership role in fostering thought leadership with our largest Service Providers. My responsibilities included developing and maintaining deep subject matter expertise in ServiceNow platform capabilities and complementary partner technologies to drive impactful solutions within a client-consulting environment. Leading all technical aspects of project and solution delivery, I focused on creating tailored solutions aligned with requirements and ServiceNow Best Practices, and leading requirement gathering workshops to identify use cases and value-based acceptance criteria.Additionally, I actively participated in the community by providing mentoring and implementation support, and contributed to the continual improvement of Global Delivery processes by providing feedback for resource, process, and technical enhancements.

Toronto, Ontario, Canada

As a founding member of the ServiceNow practice, I led all aspects of project and solution delivery, from pre-sales to post-sales support, while also building and guiding a new team. Responsibilities included implementing personalized development plans for team members, conducting regular mentorship meetings, and fostering a culture of continuous learning and knowledge sharing.Additionally, I played a key role in solution and architecture design, participated in pre-sales activities, and drove continuous improvements to our implementation methodology and service offerings based on client feedback.

Toronto, Ontario, Canada

Part of the pre-sales and delivery team with key responsibilities including maintaining the technical relationship with customers and driving business benefits from the ServiceNow platform. Working closely with the sales team to deliver the technical solution, define the requirements, and being central to all stages of the sales cycle.

Toronto, Canada Area

Working on a contract basis as an application developer I was involved in all aspects of solving business critical challenges via project delivery, solution discovery, through to implementation and support. Being able to leverage the appropriate tools for the client’s situation I was able to create unique solutions to solve their business problems.