Ümit Taş Email & Phone Number

Istanbul, Turkey

Istanbul, Turkey

System Technical Support SpecialistAtos InternationalPerform installation, operation and maintenance activities for all Windows NT based systems and applications used in internal and external customer projects according to corresponding SLAs and KPIs with the help of documents and procedures prepared by 3rd level supportMake 2nd level troubleshooting for Windows NT based systems, escalate and communicate with vendors if neededMake necessary technical documentation and give technical trainings to first level support groups- Responsible for installation, implementation and maintenance of EMC Networker and HP Data Protector Manager systems for backup and restore operations.-Providing technical support, maintenance, troubleshooting, monitoring for Unix/Linux/Solaris and VMware ESX Systems.- Implementing incident and change management processes with ITIL service management approach for key clients.- Monitoring and improving database performance and capacity utilization to to ensure system integrity, high performance and availability. Optimization, troubleshooting, backup, restore of MS SQL Databases- Responsible for installation, configuration, troubleshooting, monitoring of Network Systems- Working with other team members, departments and vendors to ensure all systems availability in a timely and efficient manner.Contacts:- Internal: Atos groups such as Projects and Service Delivery, Infrastructure and Cloud Solutions, Networks and Communications, Service Operation Center, Operations Management, End User Services, BPO and etc.- External: Partners & Vendors (HP, SUN, EMC, Netapp, FSC, IBM, etc.)Customers (Project managers, Technical employees)

Istanbul, Turkey

- Providing technical support to Network, System, Security, Application and Infrastructure projects which are internal and external clients. As an IT Specialist is responsible from smooth and uninterruptible operation of the company’s.- Provides operational and technical support of existing business IT systems in the company according to internal procedures.- Provides solutions to a variety of technical problems.- Prepares technical documentation and report at about projects and systems. - Contributes to the completion of milestones associated with specific projects. - Following ITIL management framework to get a solution.

Master, Cyber Security, 3,8

Faculty Of Business Administration (Turkish), 2,74/4

3.14, Computer And Technology School Of Higher Education, Computer Technology And Programming - Turkish

3.67, Fen Bilimleri