Ummer Farhan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Develop and execute a customer engagement strategy to build and maintain strong relationships with more than 8,000 customers across all 17 projects. Manage a team of customer service representatives to ensure prompt and effective resolution of customer inquiries and issues Collaborate with project managers and other stakeholders to ensure seamless coordination of customer service across all 17 projects. Ensure compliance with relevant laws and regulations governing customer relations in the real estate industry. Continuously monitor and improve the overall customer experience across all 17 projects to drive customer satisfaction and loyalty. Manage all customer escalations and issue cases, ensuring timely and effective resolution while maintaining a high level of customer satisfaction. Providing assistance to collections department in resolving complex customer issues, utilizing strong communication skills and attention to detail to ensure timely and effective resolution. Serving as the main point of contact for VIP customers, providing exceptional service and ensuring prompt resolution of any issues to ensure their continued loyalty and satisfaction. Daily Monitoring & Supervising the following CRM Processes: Booking & Qualification - SPA (Sale and Purchase Agreement) - Pre-registration/ Title Transfer Inspection & Handover Mortgage & Resale NOC - Internal Cancellations & DLD terminationsManaging all MIS reports and dashboards across the department and distributed to functional heads and management. -Collaborating with cross-functional teams to ensure accuracy and completeness of data, as well as to identify opportunities for process improvements

Dubai

Develop long and short term strategies and tactics for growth.Develop brand and messaging to attract and retain customers.Develop and manage budgets for marketing, operations, and technology.Develop and manage supply chains to ensure continuity and maintain margins.Recruit, manage, and develop personnel to support business growth.Develop a culture of success and employee satisfaction.Manage operations to ensure customer satisfaction.Meet revenue and profit targets.

Dubai Media City

• Developing high fidelity, photo real 3D models of display stands and objects.• Ensuring that all material is compliant with company standards.• As per the clients brief sourcing vendors and also briefing the team about the requirements.• Negotiating with the suppliers on the cost.• Coordinating with venues for promotions, events & Exhibitions.• Briefing promoters (Brand Ambassador’s) on the product.• Execution of the entire on ground activity along with servicing the client on the event day.• Managing the back-end team.• Helping out the designing team when needed with software’s such as Adobe Photoshop, 3ds Max, Adobe illustrator and so on.

Organizing sales visits.Work closely with other departments to resolve customer complaints, while providing a Positive experience.Maintained relationship with clients by providing support and guidance; recommended new opportunities, profit and service improvements.Demonstrating/presenting productsEstablishing new businessMaintaining accurate recordsHandle escalated customer cases and complaints by phone or meeting and close the cases to customers’ satisfaction.Attending trade exhibitions, conferences and meetingsReviewing sales performanceMaintained up-to-date customer records at all times in CRM and prepared sales reports by Collecting, analyzing, and summarizing information.