Ummer Afran Email & Phone Number

London, Gb

London, Gb

London Area, United Kingdom

Mangaluru, Karnataka, India

My idea for Grandlense came to me in the eleventh grade. Despite a number of unanticipated challenges, we managed to successfully manage the brand when we first started out as a camera lender. Later, we changed our business to lending for photographic equipment, making all beginner to professional level gears available to customers through both internal lending and acquisition from outside lenders. Later, as a result of changing consumer demands and market opportunities, we gradually shifted our field of focus to commercial, event, and wedding photography and videography. We hired photographers and videographers from local to national figures and integrated cloud management technology to ensure the efficient operation of our business.

London Area, United Kingdom

As a Front-of-House Shift Team Lead at Premiereinn Docklands—Excel, I've honed my skills in leading and motivating teams to deliver exceptional guest experiences. With a focus on maximum efficiency and operational excellence, I've successfully managed a team to ensure seamless operations within a 205-room, 3-star hotel.ResponsibilitiesTeam Leadership:- Effectively delegated tasks and responsibilities to optimize workflow and productivity.- Provided on-the-job training and coaching to develop team members' skills and knowledge.- Fostered a positive and collaborative team culture, promoting teamwork and employee engagement.Guest Service Excellence:- Implemented strategies to enhance guest satisfaction, including personalized service and proactive problem-solving.- Setting up and hoisted Daily breakfast buffet and made sure we provided a top-notch service- Resolved guest complaints and issues promptly and professionally.- Maintained a strong focus on delivering exceptional service standards.Operational Efficiency:- Optimized operational processes to improve efficiency and reduce costs.- Ensured adherence to hotel policies and procedures.- Monitored key performance indicators to identify areas for improvement.Financial Management:- Closed the current business day and started a new business day meanwhile presented reports to management regarding the operations- Banking cash, logging into the systems maintaining proper records.- Setting up tills and floats to ensure smooth operations- Managed revenue and expenses to maximize profitability.- Implemented cost-saving measures without compromising the guest experience.Combining strong leadership skills with a passion for hospitality, I've consistently exceeded guest expectations and driven positive results. I'm excited to continue leveraging my expertise to contribute to the success of dynamic hospitality organizations.

London Area, United Kingdom

Managed the day-to-day operations of the hotel reception, ensuring efficient check-in and check-out processes.Provided exceptional customer service to guests, addressing their inquiries and resolving issues promptly.Supervised and trained a team of receptionists, ensuring adherence to company standards and procedures.Handled accounting functions, managed financial reporting, and ensured accurate financial records.Coordinated with other departments within the hotel to ensure seamless guest experiences.Handled reservations, cancellations, and modifications.Maintained accurate records and documentation.Resolved guest complaints and provided timely resolutions.Ensured the reception area was clean, organized, and welcoming.Assisted with administrative tasks as needed.

Tavistock, England, United Kingdom

Tavistock, England, United Kingdom

Mangaluru, Karnataka, India

As every entrepreneur desires to enter the food industry, I attempted to enter the food industry with a close associate. We acquired a franchise and began operations in Attavar within short time we expanded into Deralakatte,. During this time, we learned about the challenges of the food industry, food wastage, stock management, the need for competent employees, marketing techniques for the food industry, and competitions within the product segment.

Mangaluru, Karnataka, India

Mangaluru, Karnataka, India

During the covid pandemic shutdown, I planned and launched my new entrepreneurial idea with my two friends as angel investors.Various social media networks were used to communicate the unbiased truth to the people.This was designed to make the most of my lockup holidays. Here, I learned about numerous news, networking, and digital marketing responsibilities.

Mangaluru, Karnataka, India

started this business with one of my peers with a passion to make it into the men's wear industry. We contributed our expertise in order to design trends for ourselves. We made social media campaigns back when the concept of social media campaigns was new. We made store to store marketing. We attained good sales in a brief amount of time due to our high quality materials at an affordable price.However, we failed owing to the manufacturer's failure to produce goods on time, which resulted in the closure of the brand.

Puttur, Karnataka, India

As an enthusiastic kid, I always considered starting my own business. Since I was very passionate about computers and my parents urged me to learn something new on my summer breaks, I pursued a diploma in graphic design from an accredited coaching centre. After practising for a while, I started to design for small retails shops for their business cards,sign boards, slambooks, pamphlets. However, due to a shift in my goals, I was forced to walk away from graphic designing services.

Graduate Diamond

Ma In Luxury Brand Management, (Business Administration,Management And Operations)

Bachelor Of Commerce - Bcom, Business/Commerce, General

Pre University, Business/Commerce, General, A

High School Diploma, A

Aspirant