Umar Ba' Junaidi Email & Phone Number

Banjarmasin, South Kalimantan, Indonesia

Banjarmasin, South Kalimantan, Indonesia

Customer Service Excellence:Provided service to over 30 customers per shift (2 shifts per day) with utmost professionalism and in adherence to operational standards to ensure customer satisfaction.Educated customers on the benefits and maintenance of products spontaneously using effective communication.Assisted customers in trying out products and offered recommendations based on their specific needs.Served international customers with full proficiency in English.Visual Merchandising:Held the role of Person in Charge (PIC) for visual merchandising at the Eiger A Yani store in Banjarmasin.Conducted weekly reports on store displays, managing a total of 13 backwall units with discipline.Demonstrated creativity in display grouping, considering concepts, key colors, and operational standards, resulting in a score of 90 in the weekly PRC review.Cashiering:Managed customer transactions, including cash and non-cash payments, with precision, handling transactions exceeding Rp20,000,000.00 per shift (2 shifts per day).Executed daily opening and closing procedures accurately and efficiently to support company administrative orderliness.Promoted special offers and engaged in up-selling to customers according to their needs to boost daily sales, successfully achieving monthly targets of 106.5% - 108.5%, with cumulative sales ranging from Rp617,914,053.00 to Rp661,765,011.00.

Banjarbaru, South Kalimantan, Indonesia

Delivering courteous, efficient, and professional service to over 20 customers daily. Effectively conveying product information, offerings, and ongoing promotions.Handling customer transactions encompassing cash, debit, and QR code methods, and meticulously calculating sales transactions.Contributing to the meticulous creation of organized daily, weekly, and monthly income and expenditure reports, ensuring precise and transparent recording of each transaction.Contributing to content development for social media and graphic design, encompassing post creation, promotional imagery, and other marketing materials to bolster engagement and elevate brand awareness.

Bachelor'S Degree, Computer Science

Mathematic And Natural Sciences, 87.44/100.00