Uma Shanker Email & Phone Number

Hyderabad Area, India

Working as a Resource Manager -Independent Contract recruiter for the company since Jan 2015-Sep 2015

Hyderabad

HiringRecruitingUpdating of data baseMaintaining of Time sheetCalling up prospective employees with regard to the openingsNegotiating with the employees for contract rates as per the US normsWell versed with all the Visa Forms

Hyderabad

Responsbilities:Voluntary churn retentionsCollectionsSR Closure within the SLAPreperation of MIS

Conducted route mapping for better manpower utilization and low fuel consumption.Ensured that the entire installation from fixing of Dish to connecting the Set top box at the customers place is completed within the stipulated time.Coordinated with the Team leader to track the activities of all the Engineers on daily basis.Ensured that the material is issued on daily basis to all the engineers as per their requirement.Ensured that the Field service related issues of the customers are solved with the stipulated time. Completed any other activity which has been assigned on daily basis from the Branch service manager or Field Service Manager.Worked on Siebel systems and identified the area of improvement to provide better customer service. Transferred to Wi Max as MIS Coordinator for All India

Hyderabad

Set up Customer care annexure (Extension counters) at various places in Hyderabad/Secunderabad and Rest of Andhra Pradesh. Drove the processes through training for the front-end team of 20 Web World expresses and 5 Web worlds each having team strength of 25. Monitored the deliverance aspects of customer care across all the web world express & web worlds.Ensured that all processes released are reaching the touch points within 24 Hours.Imparted training to all the new entrants of all web world express.Attended to all the VIP Customers and issues raised by them.Ensured timely delivery of Bills generated to the customer through Web World Expresses.Initiated in (Reliance Infocomm Limited) to proactively calling the customer in paying the money using the IVR as a tool thereby helping in collecting the outstanding from the customer over a period of time. Managed various activities such as Pre-Barring calling, Post barring calling.Resolved the customers issue through the collection agent.Conducted service camps as part of Customer service activity.Coordinated with Authorized Service centre’s and conducted handset service camp every 3 months.Driven special collection program in coordination with few identified franchisees.Brought down the Bills returns from 14% to 3% within 3 months which helped the company to achieve a better collection percentage.Conducted Root Cause Analysis on various parameters and submitted the same to the management which had enabled them to revisit the entire processes relating to Bill dispatch/AV and CV/Logins and collections. .Managed the entire gamut of operations encompassing Caf Login Management, Prepaid Documentation Management, Prepaid Number Management, Post-paid Number Management, Pre and Post activation, VAS Management, Customer account termination process & Collection Process.Worked on the CLARIFY billing system.

Mentored a 15 member team of CRM.Provided MIS reports to the management as and when required.Completed the activity with zero error percentage.Identified the areas of development and developed tools for the improvement.Handled switch vs. billing reconciliation on monthly basis.Provided in house training for the team members.Rewarded spot award by the CEO (Mr. Graham Burke) for outstanding contribution to the company.Functioned as a team member in all billing transitions in Idea cellular. Handled billing transitions such as Jupiter to Keenan, Keenan to BSCS.Handled prepaid and number management.Managed daily call barring of prepaid subscribers for the non-receipt of documents.Provided MIS to the marketing department about the prepaid activation’s done on daily basis. Liaison with the dealers and distributors and resolved any issues faced by them.Disbursed Commissions to all the Franchisees for the prepaid sales done by them.Interacted with the sales department and ensured that the Nos are checked and released for their use.Coordinated with all the franchisees across Andhra Pradesh and ensured that the Nos are released in bulk as per their requirement for the purpose of sales. Corrected 3.5 lakhs addresses during the changeover of existing billing system (Keenan) to new billing (BSCS) Schulmberger Seema. Developed data sheet using MSACCESS for capturing daily-prepaid documents received from the customers, tracked them & ensured that the prepaid Nos are barred for those customers who have not submitted their documents yet as per the policy of the company. Handled a team of collection agents and monitored the daily activities relating to collections and ensured that the amounts paid by the customer are accounted for in the customers accountPossess in depth knowledge of call canter and its daily activities.

Hyderabad Area, India

Handled announcements, baggage handling, ramp handling.Prepared ticket at the ticketing counter during the flight operations.Coordinated with:ATC for preparing the flight Plan for smooth flight.Airport officials for smooth functioning of the airline.DGCA in case of any emergencies such as bomb and terrorist threats.The Security department at the Airport to handle any emergencies.Different travel agents across Hyderabad and Secunderabad and assigned targets.Various credit cards banks and ensured that we had a tie up with them for accepting their credit cards at our reservation counters.Ensured that the ticketing counter is manned by 4 team members and catered to the needs of the customers who require tickets for different destinations.Provided the information to the Vice President (Sales) about the total number of passengers who have boarded the flights after each flight departure.Submitted the flight related information and the passenger list to DGCA as and when required as per the government norms.Ensured that the cash is deposited in the bank at the end of the day and required information is submitted to the accounts department.

Diploma In Computer Software Programming, Programming And System Analysis

Activities and Societies: Courses attended in Computer Software Programming and System Analysis

Intermediate, Commerce And Science

High School, Physical Sciences, 3Rd