Umut Can Erdal Email & Phone Number

Istanbul, Turkey

İstanbul, Türkiye

• Manage a diverse portfolio of clients in the banking and financial services industry.
• Cultivate and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty.
• Analyze client needs and propose appropriate solutions to drive sales of new products and services. (Internet & Mobile Banking, CRM, Branch Automation)
• Provide post-sales support to existing clients, addressing their needs for maintenance, additional development, and other requests.
• Effectively utilize CRM systems to track client interactions and sales opportunities.
• Set, track, and achieve sales targets.

İstanbul, Türkiye

• Responsible for more than two dozen accounts in the Retail sector such as Hepsiburada, Bilkom, Inditex, Koton, Vakko, Mavi, Boyner.
• Having a broad knowledge about Koçsistem's wide range of products and services. (Data Center & Cloud, Security, Network & Audip, Business Solutions, Software Products, Work Stations, Analytics, IoT)
• Follow-up with business partners (e.g. SAP, Microsoft, Fortinet, Equinix) on work performed to measure level of customer satisfaction.
• Main point of contact between clients, the solution team, and other service-related departments.
• Manage projects within client relationships, working to carry out client goals while meeting company goals.
• Identifies opportunities to grow business with existing clients.

İstanbul, Türkiye

• Managing “Fonri” and "Sensref" brands' organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Build a long-term relationship with the accounts of Retail, Telco and Global channels and develop the mid to long term business objectives. (Media Markt, Teknosa, Vatan, Turkcell, Vodafone, Türk Telekom)
• Working in coordination with major distributors of both Retail and Telco channels such as Index and Genpa.
• Determining annual unit and gross-profit plans by implementing marketing strategies; and analyzing trends and results.
• Maintaining sales volume, product mix and selling price by keeping current with supply and demand, competition, changing trends and economic indicators.

Istanbul, Turkey

• Leading the process of exploring the selection of available vendors and deciding which offers the optimal cost and quality for the company.
• Coordinate all vendor management tasks inclusive of working with external vendors (Samsung, Vivo, Reeder, Casper, Infinix, Huawei, Hometech, HP, Lenovo, Dell) and internal departments.
• Maintaining a positive relationship with each vendor and utilizing research, analyze and monitor vendors and their products.
• Making purchasing decisions and stock management.
• Ensure to track, measure, report and evaluate vendor performance.
• Generating and tracking campaign budgets.

Istanbul, Turkey

• Launched and positioned Turkey’s 1st locally manufactured smartphone brand “Vestel Venus” since the Venus brand was established.
• Achieved full market penetration of Vestel Venus and reached %5.5 market share in 3 years. (3rd best-selling smartphone in Turkey in 2017)
• Experienced in key account management, brand management, product positioning, marketing & sales strategies, category and campaign management, and sales team management.
• Building strong relationships and business development with Turkey’s largest technology retail companies, distributors, gross & discount markets such as Teknosa, Media Markt, Vatan, Genpa, Migros, Carrefoursa, A101, BİM.
• Analyzing the market’s potential and determining the value of existing and prospective customer value to the organization.
• Coordinating sales effort with marketing, sales management, accounting, logistics and technical service groups.

Istanbul, Turkey

• Investigating and developing possible commercial partnerships.
• Managing market researches to understand VIS customer needs vs TOT customer satisfaction.
• Collecting and analyzing data on customer preferences, needs, and habits to identify potential markets and demand.
• Working with internal and external sources to measure and assess VIS customer satisfaction.
• Convincing Banks to direct and / or recommend their credible SME customers for VIS operations.

Istanbul, Turkey

• Planning and maintaining Service24h activity.
• Preparing monthly sales reports.
• Analyzing monthly revenues of dealers and planning future sales accordingly.
• Conducting CSI analysis.

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: -Radio Boğaziçi Organization Committee Member (2009-2012) -Erasmus Student Network (ESN) Boğaziçi Board Member.

Master Of Business Administration (Mba), Business Administration And Management, General

High School, Science & Mathematics