Senior Customer Representative
-To support the testing and integration processes in the background after the platform was established in Turkey,-I have prepared articles on many topics such as platform usage, withdrawal and deposit, KYC processes, instant updates so that users can easily perform all their transactions.- Providing support to teammates in difficult support records from users,-To communicate with Turkish users on the global platform and to support global operations,-Opening corporate customers' accounts and helping with instant solutions,- To carry out necessary studies for the formation of QA processes,-Taking the necessary actions for the uninterrupted realization of Turkish Lira deposit and withdrawal transactions (such as bank account control and user-related errors)- Working in an integrated manner with the manager on the determination and calculation of user deposit and withdrawal limits,- To provide instant information about requests, suggestions and complaints from users to volunteer employees working in community channels and to support process management,- Periodically reporting to the management units and determining new strategies to improve the performance in the call center,-Working in cooperation with the call center manager to identify operational risks and areas for improvement,- Identifying critical situations and managing them by working with the marketing team,-Following new trends in the industry
