Umut Yalçın Email and Phone Number

Customer Analytics & Product Development & Innovation DepartmentProduct owner of Performance Management Systems that is for all sales staff, branches and regions of the company.Experienced in agile project management.Designing of sales teams’ product and activity based metrics and sustaining the alignment with Bank’s strategic KPIs.Designing financial and non financial performance metrics of salesforce in branches to implement marketing strategy of the company.Designing sale analytics rules of all banking products.Ensuring the development and functioning of the Bank KPIs set by the top management.Consultancy about performance management processes to the LOBs of the Bank (Mass, Retail,Private Banking SME, Commercial), product management departments (insurance, credit-debit cards, digital products,POS etc.), HR, Garanti Technology and other subsidiaries of the Bank.

Customer Analytics & Product Development & Innovation Department

Customer Analytics & Product Development & Innovation Department

Insurance and Pension Coordination DepartmentImproving Garanti Bank’s business contact with Eureko Sigorta and Garanti Emeklilik in order to provide coordination sales and after sales activities.- Preparing the business plan, the budget and the distribution channel strategies.- Design sales campaigns in coordination related departments,decide on target groups and campaign structure.- Tracking the sales and target performance daily,weekly and monthly basis.- Defining target segments, managing feasibility reports and profitability analysis for the products and services on design phase.- Managing regional and branch network for increasing product penetration and profitability of described customer segments.- Monitoring competition in bancassurance and insurance market and designing and coordinating the market researches.- Play a role in setting sales targets designed to meet corporate objectives and plans and implement major sales campaigns to meet these sales targets.

• Gained experiences on daily operations in Finance department, preparation and interpretation of cash flow statements, credit operations.• Creating reports for sales agreements.• Observing General Finance Meetings monthly.• Checking returned inventories by using SAP

• To coordinate computer laboratories • Oversee on the computer exams in computer laboratories.• Reporting corrupted and broken computers to the supervisors at METU Computer Center.• Learning software and hardware technologies to protect the computers.

• Examining the fundamental working principles of Banking Systems• One to one communication with customers• Learning sales techniques• Visiting firms that are working with Garanti Bankası