Customer Success/Support Engineer since 2011, I've helped build, scale Technical Support teams globally to support complex software solutions. I've specifically enjoyed helping customers optimise workload-specific data pipelines and platform architectures, from on-prem, to Cloud or hybrid deployments. Recent engagements include creation and delivery of Product and Tech-Support Trainings with an increased focus on helping customers with Graph Data Science solutions. Trusted Technical Advisor & Client Advocate focused on maintaining SLAs, increasing optimised product adoption, driving customer satisfaction and retention.
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Sr. Customer Success ManagerCrowdstrikeLondon, Gb
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Principal Technical Support EngineerNeo4J Jan 2024 - PresentLondon Area, United Kingdom -
Senior Technical Support EngineerNeo4J Jan 2023 - Jan 2024London, United Kingdom
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Technical Support EngineerNeo4J Sep 2019 - Apr 2023London, United Kingdom- Cypher, Graph Algorithms, Graph Data Science, Machine Learning- Graph Analytics: Path detection, Centrality, Community detection, Link Prediction- Security: TLS/SSL, LDAP/AD, Kerberos- DevOps: Linux (Debian, RHEL, CentOS), Windows, Unix, Oracle JRE- Clustering: Load balancing, causal chaining, Paxos, Raft, Hazelcast, AKKA, Kafka- Cloud deployments: GCP, Azure, AWS- Drivers: Java, .Net, Javascript, JDBC, ODBC- Orchestration: Docker, Kubernetes, Helm
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Customer Success EngineerNeo4J Sep 2017 - Sep 2019London, England, United Kingdom
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Network AdministratorSunexo Solutions Mar 2016 - Aug 2017Calgary, Canada Area- MSSQL/MySQL sysadmin, TSQL scripting, License management- Tableau & Power BI Desktop/Server sysadmin, Data Modelling/ETL, Reporting- Linux/Win-Server, Web-service sysadmin LDAP/AD, TLS management, bash scripting- ISO 27001 and ISO9001 policy development & enforcement- AWS SQL & Tableau Server Load Balancing, DR, clustering, mirroring, backups, log shipping upgrades- SQL & Web services benchmark testing on Docker -
Systems EngineerDigitalk Aug 2011 - Mar 2016Milton Keynes, United Kingdom- MSSQL, MySQL admin and TSQL scripting- Admin & support for MVNO/MVNE & VoIP carrier soft-switches.- SIP trunking, BBT, IPVO, VoIP Peering & consumer cloud setups.- IETF RFC conformity testing and evolving VoIP workflows- WAN/LAN/DMZ network architecture, Firewall setups (Cisco & Sonicwall).- NATs, VPNs, codec, SIP, RTP/RDP relay setups. -
Broadcast EngineerSony Professional Solutions Europe Jul 2007 - Jul 2008Basingstoke, United Kingdom- Broadcast (project & proposals) Engineer- Complete Digital Signage design proposal & onsite deployment for London's Arsenal Emirates Stadium.- RF, antenna systems, production consoles, encoders, amplifiers) OB vehicle wiring/testing, studio installations for BBC, BSkyB.
Umar M Education Details
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Electronic Engineering With Business Management -
Electronics
Frequently Asked Questions about Umar M
What company does Umar M work for?
Umar M works for Crowdstrike
What is Umar M's role at the current company?
Umar M's current role is Sr. Customer Success Manager.
What schools did Umar M attend?
Umar M attended King's College London, U. Of London, University Of Surrey.
Who are Umar M's colleagues?
Umar M's colleagues are Grant Burshem, Mark Nelson, Nikunj Shah, Stefano Lamonato, Ryan Moran, Yan Suli, Brian Gallew.
Not the Umar M you were looking for?
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Muhammad Umar Farooq (BA,LL.B,QLTT,LL.M)
Nottingham -
Umar M. Khalid
Second Year It Management Student | Itmb Society President | Seeking Placement/Internship/Insight Opportunities In Technology, Banking And ConsultingManchester -
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